Account Manager - IT Services

Placements24; Bloemfontein; Hybrid; ZAR 420,000 - 540,000; Full time

Benefits offered by this job

Medical aid

Retirement fund contributions

Paid time off

Hybrid work model

Job summary

Placements24 in Bloemfontein, Free State, is seeking an Account Manager to nurture and expand relationships with existing clients. You will be the main contact for service inquiries, understanding client IT needs and ensuring seamless delivery of IT services and solutions.

The role offers a hybrid work arrangement with in-person client meetings in Bloemfontein region and collaboration with cross-functional teams for successful delivery.

Qualifications

• 3–5 years experience in account management or client-facing roles.
• Experience in IT services or technology sector preferred.
• Strong IT concept understanding and ability to relate services to client needs.
• Excellent communication and presentation skills.
• Ability to manage multiple accounts and priorities in a dynamic environment.

Responsibilities

• Manage and grow a portfolio of client accounts as the primary contact for service inquiries.
• Understand each client’s objectives and IT needs to propose relevant services.
• Conduct regular client meetings (virtual and in-person in Bloemfontein) to review performance.
• Prepare account reviews, proposals, and service agreements.
• Collaborate with support, operations and sales to ensure timely delivery of services.
• Monitor client satisfaction and drive loyalty and retention.
• Identify upsell and cross-sell opportunities within existing accounts.

Skills

Account management

Client relations

CRM proficiency

Communication

Presentation skills

Problem solving

Education

Bachelor’s degree in Business/Marketing/IT or related field

Tools

HubSpot

Salesforce

Job description

About the Role

About the Role Our client, a reputable provider of comprehensive IT services and solutions, is looking for a dedicated Account Manager to join their growing team in Bloemfontein, Free State . This role focuses on nurturing and expanding relationships with existing clients, ensuring their satisfaction with our client's services, and identifying opportunities for upselling and cross-selling. You will be the primary point of contact for a portfolio of clients, understanding their IT needs and ensuring seamless service delivery. This position offers a hybrid work arrangement, allowing for flexibility while maintaining strong client and team connections within Bloemfontein .

Key Responsibilities

• Manage and grow a portfolio of assigned client accounts, serving as the main point of contact for all service-related inquiries and issues.
• Develop a deep understanding of each client's business objectives and IT infrastructure to proactively recommend relevant IT services and solutions.
• Conduct regular client meetings (both virtual and in-person within the Bloemfontein area) to review service performance, address concerns, and identify new opportunities.
• Prepare and present account reviews, proposals, and service agreements.
• Collaborate with technical support, operations, and sales teams to ensure timely and effective delivery of services and solutions.
• Monitor client satisfaction levels and implement strategies to enhance customer loyalty and retention.
• Identify opportunities for upselling and cross-selling additional IT services and products to existing clients.
• Process client requests, track service level agreements (SLAs), and ensure adherence to contractual obligations.
• Stay informed about industry trends and our client's service offerings to provide expert advice to clients.

Requirements

• Proven experience as an Account Manager or in a similar client-facing role, preferably within the IT services or technology sector.
• Minimum of 3-5 years of experience in account management, client relations, or a related sales support function.
• Strong understanding of IT concepts, infrastructure, and common business applications.
• Excellent communication, interpersonal, and presentation skills.
• Demonstrated ability to build rapport and maintain strong relationships with clients.
• Proficiency in CRM software (e.g., HubSpot, Salesforce) and standard office productivity tools.
• Ability to manage multiple accounts and priorities effectively in a dynamic environment.
• Proactive problem-solving skills and a customer-centric approach.
• Bachelor's degree in Business, Marketing, IT, or a related field is preferred.
• Must be based in or willing to commute to Bloemfontein for required in-office and client meetings.

Benefits

• Our client offers a competitive salary, performance-based incentives, and a comprehensive benefits package including medical aid, retirement fund contributions, and paid time off.
• This hybrid role provides a good work-life balance, combining remote flexibility with essential in-person collaboration.
• You'll have the opportunity to work with a diverse range of clients and technologies within the IT services sector.
• Our client fosters a supportive team environment and offers opportunities for professional growth and development in the Bloemfontein area.