CSHS496-2026 FUNCTIONAL HEAD: GRIEVANCE

Tshwane; Pretoria; In loco; ZAR 684.000 - 950.000; Tempo pieno

Descrizione del lavoro

City of Tshwane in Pretoria seeks a Functional Head: Grievance to oversee corporate grievance functions. The role requires guiding the grievance process, facilitating Step 2 and Step 3 meetings, and ensuring decisions are implemented with proper notifications and follow-up.

You will liaise with employees, unions, and management to prevent conflicts and maintain functional grievance procedures across divisions. A law background and substantial labour relations experience are essential.

Competenze

• Three-year qualification in Law with Labour Law specialization.
• At least six years’ experience in a labour relations environment.
• Supervisory experience is an advantage.
• Valid Code B driving licence.
• Computer literacy with SAP and advanced Excel.
• Criminal record check with fingerprints at own cost.

Mansioni

• Advise on and monitor the grievance procedure.
• Attend Step 2 meetings and advise on solutions.
• Act as facilitator between aggrieved and department to resolve grievances.
• Ensure Step 2 decisions are implemented via notifications and monitoring.
• Communicate with employees, unions and relevant stakeholders.
• Liaise with unions in day-to-day activities.
• Attend shop steward meetings and advise on policies.
• Contribute to development and maintenance of labour policies.
• Schedule Step 3 grievance meetings and act as secretary/advisor.
• Ensure Step 3 outcomes are implemented and monitored.

Conoscenze

Verbal communication

Written communication

Planning and organising

Interpersonal skills

Negotiation skills

Conflict handling

Accountability

Problem solving

Analytical thinking

Driving licence

Formazione

Law degree / Labour Law specialization

Strumenti

SAP

Advanced Excel

Descrizione del lavoro

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Company: City of Tshwane

Division: Labour Relations Management

Section: Grievance, Conciliation and Arbitration

Reference number

CSHS496-2026

Position

FUNCTIONAL HEAD: GRIEVANCE

To be advertised

Internal

External

This position seeks to attract (External)

African female

Coloured female

Coloured male

Indian female

White female

White male

Person with disability

All categories

Job level

T15

Scale

R683 952,00 - R949 944,00 per annum

remuneration package

R902 477,00 - R1241 035,00 per annum

Job purpose

To ensure the rendering of support services in terms of grievance functions

requirements

An appropriate three-year career-related tertiary qualification (national diploma or degree) in Law, specialising in Labour Law

At least six years' relevant working experience in a labour relations environment

Supervisory experience will be an added advantage

A valid Code B driving licence

Computer literacy with SAP and advanced Excel knowledge

Must undergo a criminal record check and such a person shall allow their fingerprints to be taken by the Tshwane Metro Police Department at own cost

Personal attributes

Verbal and written communication skills; planning and organising skills; ability to work under pressure; good interpersonal skills; negotiation skills; conflict-handling skills; accountability; ability to conduct oneself ethically; problem-solving skills; analytical thinking skills

Primary functions

Advise on and monitor the grievance procedure

Attend Step 2 meetings and advise role players on possible solutions to grievances Act as facilitator between the aggrieved and the department to solve the grievance as close to the source as possible and prevent conflict

Ensure that the decisions and solutions of Step 2 grievance meetings are implemented through written notifications and monitoring

Communicate with employees, unions and other relevant role players

Conduct day-to-day correspondence and liaison with unions

Attend shop steward meetings and advise on policies and procedures

Give input on request regarding the development and maintenance of policy and procedures regarding labour matters

Schedule Step 3 grievance meetings and act as secretary and advisor at the meetings

Ensure that the decisions taken at Step 3 grievance meetings are implemented through written notifications and monitoring to the relevant departmental head