CRM Executive: Client Growth & Retention

HR Genie; Bloemfontein; On-site; ZAR 360,000 - 540,000; Full time

Job summary

HR Genie in Bloemfontein is seeking an experienced CRM Executive to lead customer relationships and grow existing accounts. You will collaborate with internal teams to deliver tailored solutions and meet business goals.

Key focus areas include building strong relationships with decision-makers, driving growth within accounts, ensuring high customer satisfaction, and meeting sales targets. Afrikaans fluency is required for effective communication.

Qualifications

• Minimum 56 years experience in CRM, customer service, or marketing.
• Experience in logistics or e-commerce is an advantage.
• Experience using CRM systems (e.g. Salesforce, HubSpot) is beneficial.
• Speak and Write Afrikaans.

Responsibilities

• Build and maintain strong relationships with key customers and decision-makers.
• Identify and drive growth opportunities within customer accounts.
• Work closely with internal teams to meet customer needs and expectations.
• Ensure high levels of customer satisfaction and retention.
• Understand customer needs and provide suitable solutions.
• Meet sales targets and business objectives.
• Support and coordinate service delivery to clients.

Skills

CRM systems

Customer service

Relationship building

Communication

Time management

Team player

Problem solving

Education

Bachelor's degree

Tools

Salesforce

HubSpot

Job description

HR Genie in Bloemfontein is seeking an experienced CRM Executive to lead customer relationships and grow existing accounts. You will collaborate with internal teams to deliver tailored solutions and meet business goals.

Key focus areas include building strong relationships with decision-makers, driving growth within accounts, ensuring high customer satisfaction, and meeting sales targets. Afrikaans fluency is required for effective communication.