CRM EXECUTIVE

HR Genie; Bloemfontein; On-site; ZAR 360,000 - 540,000; Full time

Job summary

HR Genie in Bloemfontein is seeking an experienced CRM Executive to lead customer relationships and grow existing accounts. You will collaborate with internal teams to deliver tailored solutions and meet business goals.

Key focus areas include building strong relationships with decision-makers, driving growth within accounts, ensuring high customer satisfaction, and meeting sales targets. Afrikaans fluency is required for effective communication.

Qualifications

• Minimum 56 years experience in CRM, customer service, or marketing.
• Experience in logistics or e-commerce is an advantage.
• Experience using CRM systems (e.g. Salesforce, HubSpot) is beneficial.
• Speak and Write Afrikaans.

Responsibilities

• Build and maintain strong relationships with key customers and decision-makers.
• Identify and drive growth opportunities within customer accounts.
• Work closely with internal teams to meet customer needs and expectations.
• Ensure high levels of customer satisfaction and retention.
• Understand customer needs and provide suitable solutions.
• Meet sales targets and business objectives.
• Support and coordinate service delivery to clients.

Skills

CRM systems

Customer service

Relationship building

Communication

Time management

Team player

Problem solving

Education

Bachelor's degree

Tools

Salesforce

HubSpot

Job description

We are looking for an experienced and driven CRM Executive to join a dynamic team. This role is ideal for someone who enjoys working with customers, building strong relationships, and helping grow business accounts.

Requirements:

• Minimum 56 years experience in CRM, customer service, or marketing.
• Experience in logistics or e-commerce is an advantage.
• Experience using CRM systems (e.g. Salesforce, HubSpot) is beneficial.
• Strong understanding of customer relationship management.
• Speak and Write Afrikaans.

Qualifications:

• Bachelors degree in Business, Marketing, Logistics, or a related field (preferred).

Purpose of the Role:

You will be responsible for managing customer relationships, improving customer satisfaction, and identifying growth opportunities within existing accounts.

Key Responsibilities:

• Build and maintain strong relationships with key customers and decision-makers.
• Identify and drive growth opportunities within customer accounts.
• Work closely with internal teams to meet customer needs and expectations.
• Ensure high levels of customer satisfaction and retention.
• Understand customer needs and provide suitable solutions.
• Meet sales targets and business objectives.
• Support and coordinate service delivery to clients.

Key Skills:

• Strong communication and relationship-building skills.
• Customer-focused with a problem-solving mindset.
• Ability to manage multiple tasks and work under pressure.
• Good attention to detail and time management.
• Team player with the ability to work across departments.
• Results-driven with strong business understanding.