Senior Hybrid Client Relations & Growth Manager

Placements24; Bloemfontein; Hybrid; ZAR 600,000 - 850,000; Full time

Benefits offered by this job

Competitive salary with commission

Hybrid work arrangement

Comprehensive medical and retirement

Dedicated professional development and

Dynamic client-centric work culture

Job summary

Placements24 in Bloemfontein seeks a proactive Client Relations Manager to cultivate and grow a portfolio of key accounts. You will understand client needs, provide strategic guidance, and drive retention and expansion.

You\'ll lead regular business reviews, collaborate with internal teams, and identify upsell opportunities while delivering exceptional service and data-driven solutions. A hybrid work model and growth-focused culture await.

Qualifications

• 5+ years of experience in account management, client relations, or a similar client-facing role.
• Proven track record of building and maintaining strong client relationships.
• Excellent communication, negotiation, and presentation skills.
• Strong understanding of business principles and client service best practices.
• Ability to analyze client needs and propose effective, data-driven solutions.
• Proficiency in CRM software and project management tools is advantageous.

Responsibilities

• Develop and nurture long-term relationships with a portfolio of key clients.
• Act as the main point of contact for assigned clients, addressing inquiries and resolving issues promptly.
• Proactively identify client needs and propose tailored solutions to enhance their experience and outcomes.
• Conduct regular client meetings and business reviews to assess satisfaction and discuss strategic objectives.
• Collaborate with internal teams to ensure seamless service delivery and client satisfaction.
• Identify and pursue opportunities for upselling and cross-selling within existing accounts.

Skills

Account management

Client relations

Communication

Negotiation

Presentation

CRM software

Data analysis

Tools

CRM software

Job description

Placements24 in Bloemfontein seeks a proactive Client Relations Manager to cultivate and grow a portfolio of key accounts. You will understand client needs, provide strategic guidance, and drive retention and expansion.

You\'ll lead regular business reviews, collaborate with internal teams, and identify upsell opportunities while delivering exceptional service and data-driven solutions. A hybrid work model and growth-focused culture await.