Contact Centre Administrator

Sydsen Group (Pty) Ltd; Pretoria; On-site; ZAR 180,000 - 240,000; Full time

Job summary

Sydsen Group (Pty) Ltd is seeking a highly organised Contact Centre Administrator in Pretoria, Gauteng. This role supports the leadership team with administration, reporting, calendars and stakeholder communication in a fast-paced contact centre environment.

The ideal candidate will be detail-oriented, professional and capable of coordinating events, preparing dashboards and ensuring timely reporting.

Qualifications

• Grade 12 / Matric or NQF4 equivalent.
• Diploma in Business Management or Administration would be advantageous.
• Minimum 2–3 years’ administrative experience.
• Experience supporting senior management.
• Experience compiling reports and presentations.

Responsibilities

• Maintain accurate internal and external contact information and distribution lists.
• Manage leadership calendars, recurring meetings and scheduling requirements.
• Coordinate meeting logistics, boardroom bookings and Teams/Zoom links.
• Provide administrative support to senior leadership.
• Compile, analyse and distribute monthly Contact Centre, Customer Care and CX reports.

Skills

Microsoft Office

Outlook

Excel

PowerPoint

Teams

Zoom

Education

Grade 12 / Matric or NQF4

Diploma in Business Management or Administration

Tools

CRM systems

Job description

Contact Centre Administrator - Pretoria, Gauteng
We are looking for a highly organised and proactive Contact Centre Administrator to support the smooth day-to-day operation of a busy Contact Centre leadership team.
This role is ideal for someone who is detail-oriented, professional and confident in managing administration, reporting, calendars, stakeholder communication, events and operational support in a fast-paced environment.

Key Responsibilities

• Maintain accurate internal and external contact information and distribution lists.
• Manage leadership calendars, recurring meetings and scheduling requirements.
• Coordinate meeting logistics, boardroom bookings and Teams/Zoom links.
• Provide administrative support to senior leadership.
• Compile, analyse and distribute monthly Contact Centre, Customer Care and CX reports.
• Follow up with relevant teams to ensure reporting is submitted within required deadlines.
• Prepare and distribute presentations, dashboards and operational reporting.
• Update weekly and monthly performance reports.
• Coordinate platform meetings and ensure required statistics are received.
• Assist with marketing-related coordination for branch openings and other initiatives.
• Manage stationery and general office requirements.
• Assist with the return and tracking of company assets when employees leave.
• Coordinate branch-opening projects from request through to delivery.
• Plan and coordinate team events, employee engagement initiatives and year-end functions.
• Manage event budgets and provide progress updates.
• Process invoices and payment requisitions accurately and on time.
• Monitor monthly platform spend.
• Prepare and submit commission sheets.
• Compile payroll listings, including new starters, terminations, changes and allowances.
• Collect and submit overtime and public-holiday hours within payroll deadlines.
• Monitor senior management diaries when required and assist with urgent correspondence.
• Provide operational support to the Contact Centre team when required.
• Assist with customer calls and queries during busy periods where necessary.

Minimum Requirements

• Grade 12 / Matric or NQF4 equivalent.
• A Diploma in Business Management or Administration would be advantageous.
• Minimum 2–3 years’ administrative experience.
• Previous experience supporting senior management.
• Experience compiling reports and presentations.
• Exposure to reporting and data analysis.
• Strong Microsoft Office skills, including Outlook, Excel, PowerPoint, Teams and Zoom.
• Experience working with CRM systems would be advantageous.
• Strong written and verbal communication skills.
• English proficiency is essential.
• Valid driver’s licence.
• Must reside within reasonable travelling distance of the vacancy.

Key Skills and Competencies

• Strong organisational and planning skills.
• Excellent attention to detail and accuracy.
• Ability to work independently and take initiative.
• Strong communication and listening skills.
• Professionalism and integrity.
• Ability to work under pressure and meet deadlines.
• Good stakeholder-management skills.
• Strong teamwork and cooperation.
• Adaptability and resilience.
• Confident handling confidential and sensitive information.
• This role would suit someone who enjoys being at the centre of operations, keeping teams organised, ensuring deadlines are met and supporting management with accurate reporting and administration.