Contact Centre Administrator

Sydsen Group; Gauteng; On-site; ZAR 180,000 - 300,000; Full time

Job summary

The Sydsen Group is seeking a highly organised Contact Centre Administrator to support the daily operations of a busy contact centre leadership team. The role emphasizes meticulous administration, reporting, calendar management and effective stakeholder communication in a fast-paced environment.

Responsibilities include maintaining contact lists, coordinating meetings, preparing dashboards, processing invoices, and assisting with events and branch initiatives.

Qualifications

• Grade 12 / Matric or NQF4 equivalent.
• Diploma in Business Management or Administration advantageous.
• Minimum 2–3 years’ administrative experience.
• Experience supporting senior management.
• Experience compiling reports and presentations.
• Exposure to reporting and data analysis.
• Strong Microsoft Office skills, including Outlook, Excel, PowerPoint, Teams and Zoom.
• Experience working with CRM systems would be advantageous.
• Strong written and verbal communication skills.
• English proficiency is essential.
• Valid driver’s licence.
• Must reside within reasonable travelling distance of the vacancy.

Responsibilities

• Maintain accurate internal and external contact information and distribution lists.
• Manage leadership calendars, recurring meetings and scheduling requirements.
• Coordinate meeting logistics, boardroom bookings and Teams/Zoom links.
• Provide administrative support to senior leadership.
• Compile, analyse and distribute monthly Contact Centre, Customer Care and CX reports.
• Follow up with relevant teams to ensure reporting is submitted within required deadlines.
• Prepare and distribute presentations, dashboards and operational reporting.
• Update weekly and monthly performance reports.
• Coordinate platform meetings and ensure required statistics are received.
• Assist with marketing-related coordination for branch openings and other initiatives.
• Process invoices and payment requisitions accurately and on time.
• Monitor monthly platform spend.
• Compile payroll listings, including new starters, terminations, changes and allowances.
• Collect and submit overtime and public-holiday hours within payroll deadlines.
• Monitor senior management diaries when required and assist with urgent correspondence.
• Provide operational support to the Contact Centre team when required.
• Assist with customer calls and queries during busy periods where necessary.

Skills

Strong organizational skills

Attention to detail

Communication skills

Ability to work under pressure

Education

Grade 12 / Matric or NQF4 equivalent

Diploma in Business Management or Administration

Tools

Outlook

Excel

PowerPoint

Teams

Zoom

Job description

We are looking for a highly organised and proactive Contact Centre Administrator to support the smooth day-to-day operation of a busy Contact Centre leadership team. This role is ideal for someone who is detail-oriented, professional and confident in managing administration, reporting, calendars, stakeholder communication, events and operational support in a fast-paced environment.

Key Responsibilities

• Maintain accurate internal and external contact information and distribution lists.
• Manage leadership calendars, recurring meetings and scheduling requirements.
• Coordinate meeting logistics, boardroom bookings and Teams/Zoom links.
• Provide administrative support to senior leadership.
• Compile, analyse and distribute monthly Contact Centre, Customer Care and CX reports.
• Follow up with relevant teams to ensure reporting is submitted within required deadlines.
• Prepare and distribute presentations, dashboards and operational reporting.
• Update weekly and monthly performance reports.
• Coordinate platform meetings and ensure required statistics are received.
• Assist with marketing-related coordination for branch openings and other initiatives.
• Manage stationery and general office requirements.
• Assist with the return and tracking of company assets when employees leave.
• Coordinate branch-opening projects from request through to delivery.
• Plan and coordinate team events, employee engagement initiatives and year-end functions.
• Manage event budgets and provide progress updates.
• Process invoices and payment requisitions accurately and on time.
• Monitor monthly platform spend.
• Prepare and submit commission sheets.
• Compile payroll listings, including new starters, terminations, changes and allowances.
• Collect and submit overtime and public-holiday hours within payroll deadlines.
• Monitor senior management diaries when required and assist with urgent correspondence.
• Provide operational support to the Contact Centre team when required.
• Assist with customer calls and queries during busy periods where necessary.

Minimum Requirements

• Grade 12 / Matric or NQF4 equivalent.
• A Diploma in Business Management or Administration would be advantageous.
• Minimum 2–3 years’ administrative experience.
• Previous experience supporting senior management.
• Experience compiling reports and presentations.
• Exposure to reporting and data analysis.
• Strong Microsoft Office skills, including Outlook, Excel, PowerPoint, Teams and Zoom.
• Experience working with CRM systems would be advantageous.
• Strong written and verbal communication skills.
• English proficiency is essential.
• Valid driver’s licence.
• Must reside within reasonable travelling distance of the vacancy.

Key Skills and Competencies

• Strong organisational and planning skills.
• Excellent attention to detail and accuracy.
• Ability to work independently and take initiative.
• Strong communication and listening skills.
• Professionalism and integrity.
• Ability to work under pressure and meet deadlines.
• Good stakeholder-management skills.
• Strong teamwork and cooperation.
• Adaptability and resilience.

Confident handling confidential and sensitive information.

This role would suit someone who enjoys being at the centre of operations, keeping teams organised, ensuring deadlines are met and supporting management with accurate reporting and administration.