Configuration & Change Lead — ServiceNow Expert

Arup; Johannesburg; On-site; ZAR 60,000 - 90,000; Full time

Benefits offered by this job

Competitive salary

Career growth opportunities

Inclusive work environment

Job summary

A global engineering firm in Johannesburg is seeking a professional to enhance its digital services through improved configuration and change management practices. This role involves strengthening service reliability, leading initiatives on data quality, and collaborating with technical teams. Ideal candidates will bring expertise in ServiceNow, strong analytical skills, and a proactive approach to driving service improvements. A focus on delivering impactful solutions that enhance user experiences across the organization's digital environment is essential.

Qualifications

• Expertise in Configuration Management and CMDB/CSDM data quality.
• Experience in Change Enablement and risk-based decision-making.
• Proficient in ServiceNow functionalities like discovery, workflows, and reporting.

Responsibilities

• Strengthen Configuration Management processes and governance.
• Improve CMDB accuracy and service mapping.
• Coordinate high-risk changes and facilitate CAB meetings.

Skills

Configuration Management

Change Enablement

ServiceNow

Analytical skills

Problem-solving

Communication skills

Tools

ServiceNow

Job description

A global engineering firm in Johannesburg is seeking a professional to enhance its digital services through improved configuration and change management practices. This role involves strengthening service reliability, leading initiatives on data quality, and collaborating with technical teams. Ideal candidates will bring expertise in ServiceNow, strong analytical skills, and a proactive approach to driving service improvements. A focus on delivering impactful solutions that enhance user experiences across the organization's digital environment is essential.