Support Engineer - DevOps & Incident Management Expert

Boardroom Appointments; Johannesburg; On-site; ZAR 350,000 - 550,000; Full time

Job summary

A leading recruitment agency in Johannesburg is seeking an experienced service delivery manager to oversee application support and maintenance. The ideal candidate will have at least 3 years of service delivery management experience, along with solid practical experience in incident management. The role requires strong problem-solving skills and knowledge of ITIL practices, with additional favor for those familiar with Service Now and Agile methodologies. This position offers the opportunity to work in a dynamic tech environment.

Qualifications

• 3+ years of service delivery management experience.
• Understanding of Agile methodologies preferred.
• Must have work experience in Incident management and Root Cause Analysis.

Responsibilities

• Apply problem solving skills to solve technical problems on existing applications.
• Implement configuration, optimization & maintenance activity for enterprise-wide applications.
• Schedule and oversee planned maintenance tasks, such as backups and performance tuning.

Skills

Service delivery management

Incident management

Root Cause Analysis

Agile Methodologies

Education

Relevant B-Degree in Computer Science

Tools

Service Now

ITIL Certification

Job description

A leading recruitment agency in Johannesburg is seeking an experienced service delivery manager to oversee application support and maintenance. The ideal candidate will have at least 3 years of service delivery management experience, along with solid practical experience in incident management. The role requires strong problem-solving skills and knowledge of ITIL practices, with additional favor for those familiar with Service Now and Agile methodologies. This position offers the opportunity to work in a dynamic tech environment.