Senior IT Operations Engineer - CMDB & Service Excellence

Sabenza IT & Recruitment; Pretoria; On-site; ZAR 600,000 - 800,000; Full time

Job summary

A leading recruitment firm in Pretoria is seeking an Operations Engineer (Advanced) to enhance IT services and processes. The role involves managing configuration data and ensuring operational excellence across a large enterprise environment. Candidates should have at least 5 years in IT Service Management, be fluent in English, and possess relevant ServiceNow certifications. This position is perfect for team players who thrive in international environments, offering a chance to make a significant impact on operations.

Qualifications

• Minimum 5 years working experience in IT Service Management.
• ServiceNow certifications are required.
• ITIL v4 Certification is advantageous.

Responsibilities

• Take ownership of IT services and configuration data.
• Design and govern operational processes.
• Serve as expert for CMDB and Service Configuration.

Skills

Fluent English-speaking

IT Service Management

Team-player

Education

ServiceNow certifications (ITSM Fundamentals, CSDM, CMDB)

ITIL v4 Certification

Job description

A leading recruitment firm in Pretoria is seeking an Operations Engineer (Advanced) to enhance IT services and processes. The role involves managing configuration data and ensuring operational excellence across a large enterprise environment. Candidates should have at least 5 years in IT Service Management, be fluent in English, and possess relevant ServiceNow certifications. This position is perfect for team players who thrive in international environments, offering a chance to make a significant impact on operations.