ServiceNow Technical Architect (CPT)

Datafin; Cape Town; On-site; ZAR 900,000 - 1,500,000; Full time

Benefits offered by this job

CIS Certification

CAD Certification

CSA Certification

Job summary

Datafin is seeking a ServiceNow Technical Architect to lead the implementation and optimisation of ServiceNow modules in Cape Town. The role requires hands-on expertise across ITSM Pro, ITOM (Discovery), HRSD, APM (EA), and SPM, with a focus on scalable architectures and complex integrations.

The candidate will guide technical engagements, mentor teams, and drive continuous improvement while balancing technical precision with business strategy.

Qualifications

• Minimum 5 years of experience in ServiceNow consulting.
• Hands‑on expertise in ITSM Pro, ITOM (Discovery), HRSD, APM (EA), and SPM.
• Experience designing scalable ServiceNow architectures and complex integrations.

Responsibilities

• Architect and lead ServiceNow implementations.
• Collaborate with stakeholders to define technical solutions.
• Provide solution architecture and development leadership.
• Oversee projects and mentor technical teams.
• Resolve complex technical challenges with minimal end-user impact.

Skills

ServiceNow

JavaScript

Flow Designer

REST APIs

SOAP APIs

System integration

Tools

ServiceNow Platform

Discovery

Job description

ServiceNow Technical Architect (CPT) – Cape Town, Western Cape, South Africa

Environment

A forward-thinking Investment Management Firm seeks a highly skilled ServiceNow Technical Architect to take the lead on the implementation and optimisation of ServiceNow modules, including ITSM Pro, ITOM (Discovery), HRSD, APM, and SPM. You will guide technical engagements - ensuring the highest standards of solution design and delivery, while driving positive outcomes for clients. Applicants will require a minimum of 5 years of experience in ServiceNow consulting with hands‑on expertise in ITSM Pro, ITOM (Discovery), HRSD, APM (EA), and SPM including extensive experience in designing scalable ServiceNow architectures and complex system integrations. You also need to be skilled in resolving technical challenges while minimizing impact to end users & be familiar with at least one Investment Management application (e.g., Fund Accounting, CRM, Document Management, or EDM) is preferred. e.g. eFront, Intralinks, Simcorp Dimension.

Responsibilities

• Architect and lead ServiceNow implementations.
• Stakeholder Collaboration.
• Solution Architecture.
• Customization and Development Leadership.
• Project Oversight.
• Technical Mentorship and Team Leadership.
• Complex Problem Resolution.
• Continuous Improvement.

Requirements

• At least 5 years of experience in ServiceNow consulting with hands‑on expertise in ITSM Pro, ITOM (Discovery), HRSD, APM (EA), and SPM.
• Demonstrated success in leading enterprise‑level ServiceNow implementations, balancing technical precision with business strategy.
• In‑depth knowledge of JavaScript, Flow Designer, REST/SOAP APIs, and ServiceNow integration strategies.
• Extensive experience in designing scalable ServiceNow architectures and complex system integrations.
• Familiarity with at least one Investment Management application (e.g., Fund Accounting, CRM, Document Management, or EDM) is preferred. e.g. eFront, Intralinks, Simcorp Dimension.

Beneficial to have

• Holding certifications such as Certified Implementation Specialist (CIS), Certified Application Developer (CAD), and Certified System Administrator (CSA).

Attributes

• Strong client‑facing skills, adept at communicating technical concepts to both technical teams and executive stakeholders.
• Skilled in resolving technical challenges while minimizing impact to end users.
• Proven ability to mentor and guide technical teams, fostering collaboration and knowledge sharing.