ServiceNow Technical Architect - South Africa

Salt; Johannesburg; On-site; ZAR 1,000,000 - 1,600,000; Full time

Job summary

Salt in Johannesburg is seeking a Senior ServiceNow Technical Architect to lead enterprise architecture, pre-sales solutioning and delivery governance across major ServiceNow engagements. The role blends strategic advisory with hands-on delivery and requires influencing CIO/CTO level stakeholders. It is a hybrid position based in Johannesburg, South Africa.

Qualifications

• 7+ years of experience within the ServiceNow ecosystem.
• Senior/Lead Technical Architect with delivery and pre-sales experience.
• Experience across ITSM, ITOM and CSM architectures.
• Proven ability to design complex enterprise integrations.
• Experience creating SOWs, estimations and technical proposals.
• Ability to present to CIO/CTO and senior stakeholders; hands-on when needed.

Responsibilities

• Pre-Sales & Solutioning
• Enterprise Architecture & Governance
• Strategic Client Advisory
• Delivery & Technical Leadership

Skills

ServiceNow

Enterprise Architecture

Pre-Sales

Technical Leadership

ITSM

ITOM

CSM

Integrations

Stakeholder Communication

Job description

Senior ServiceNow Technical Architect

Johannesburg, South Africa | Permanent

We are partnering with an established ServiceNow consultancy looking to hire a Senior Technical Architect into its Johannesburg-based team.

This is a senior, hybrid role spanning enterprise architecture, pre-sales solutioning, strategic account advisory and delivery governance. The successful candidate will operate as a senior technical authority across key ServiceNow engagements, helping shape solutions before sale and ensuring architectural integrity through delivery.

The Role

You will work closely with both Go-To-Market and Services teams, supporting enterprise customers from initial discovery through to implementation and platform evolution.

Core responsibilities:

• Pre-Sales & Solutioning
• Enterprise Architecture & Governance
• Strategic Client Advisory
• Delivery & Technical Leadership

Experience Required

• 7+ years of experience within the ServiceNow ecosystem
• Strong background operating at Senior/Lead Technical Architect level
• Proven experience across both ServiceNow delivery and pre-sales solutioning
• Strong architecture experience across ITSM, ITOM and CSM
• Experience designing complex enterprise integrations
• Strong understanding of ServiceNow platform architecture and governance
• Experience creating SOWs, estimations and technical solution proposals
• Experience supporting RFPs and presenting technical solutions to customers
• Ability to communicate confidently with CIO, CTO and other senior stakeholders
• Comfortable remaining technically hands-on when required