ServiceNow Technical Architect - South Africa

Salt

Johannesburg

On-site

ZAR 1,000,000 - 1,600,000

Full time

6 days ago
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Job summary

Salt in Johannesburg is seeking a Senior ServiceNow Technical Architect to lead enterprise architecture, pre-sales solutioning and delivery governance across major ServiceNow engagements. The role blends strategic advisory with hands-on delivery and requires influencing CIO/CTO level stakeholders. It is a hybrid position based in Johannesburg, South Africa.

Qualifications

  • 7+ years of experience within the ServiceNow ecosystem.
  • Senior/Lead Technical Architect with delivery and pre-sales experience.
  • Experience across ITSM, ITOM and CSM architectures.
  • Proven ability to design complex enterprise integrations.
  • Experience creating SOWs, estimations and technical proposals.
  • Ability to present to CIO/CTO and senior stakeholders; hands-on when needed.

Responsibilities

  • Pre-Sales & Solutioning
  • Enterprise Architecture & Governance
  • Strategic Client Advisory
  • Delivery & Technical Leadership

Skills

ServiceNow
Enterprise Architecture
Pre-Sales
Technical Leadership
ITSM
ITOM
CSM
Integrations
Stakeholder Communication

Job description

Senior ServiceNow Technical Architect

Johannesburg, South Africa | Permanent

We are partnering with an established ServiceNow consultancy looking to hire a Senior Technical Architect into its Johannesburg-based team.

This is a senior, hybrid role spanning enterprise architecture, pre-sales solutioning, strategic account advisory and delivery governance. The successful candidate will operate as a senior technical authority across key ServiceNow engagements, helping shape solutions before sale and ensuring architectural integrity through delivery.

The Role

You will work closely with both Go-To-Market and Services teams, supporting enterprise customers from initial discovery through to implementation and platform evolution.

Core responsibilities:

  • Pre-Sales & Solutioning
  • Enterprise Architecture & Governance
  • Strategic Client Advisory
  • Delivery & Technical Leadership
Experience Required
  • 7+ years of experience within the ServiceNow ecosystem
  • Strong background operating at Senior/Lead Technical Architect level
  • Proven experience across both ServiceNow delivery and pre-sales solutioning
  • Strong architecture experience across ITSM, ITOM and CSM
  • Experience designing complex enterprise integrations
  • Strong understanding of ServiceNow platform architecture and governance
  • Experience creating SOWs, estimations and technical solution proposals
  • Experience supporting RFPs and presenting technical solutions to customers
  • Ability to communicate confidently with CIO, CTO and other senior stakeholders
  • Comfortable remaining technically hands-on when required
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