Application Development Architect – ServiceNow Lead

Hire Resolve; Johannesburg; On-site; ZAR 900,000 - 1,300,000; Full time

Job summary

Hire Resolve is seeking a ServiceNow Lead/Architect to ensure the CMDB within ServiceNow is accurate, complete, and consistent. You will oversee Discovery, Service Mapping, and integrations such as SCCM, Intune, and SolarWinds to populate CIs precisely.

You will champion ITAM, mentor a team of asset technicians, and align CMDB data with ITSM, ITOM, and engineering processes while driving governance and automation across the platform.

Qualifications

• 12+ years of experience managing ServiceNow CMDB, ITAM, and infrastructure architecture in large-scale environments.
• Hands-on with Discovery, Service Mapping, and CSDM; adept at cross-platform integrations.
• Bachelor’s degree in Computer Science, IT, or related field; relevant certifications preferred.

Responsibilities

• Oversee Discovery, Service Mapping, reconciliation, and integrations to ensure precise CI population.
• Maintain CMDB health by monitoring data quality and certifying data to fix gaps.
• Champion hardware and software lifecycle management (ITAM) and mentor asset technicians.
• Collaborate with ITSM, ITOM, and engineering to align CMDB with processes and changes.
• Lead governance forums and workshops to improve CMDB adoption and maturity.
• Design dashboards and reports tracking CMDB compliance and health metrics.
• Stay aligned with ServiceNow releases and implement best practices for automation.

Skills

ServiceNow CMDB

ITAM

Infrastructure architecture

Discovery

Service Mapping

CSDM

Cross-platform integrations

Executive communication

Education

Bachelor's degree in Computer Science / IT

Tools

SCCM

Intune

SolarWinds

Job description

A multinational manufacturer who makes specialty coatings, sealants, and building materials for homes, industries, and construction, is seeking a ServiceNow Lead / Architect who will ensure the accuracy, consistency, and completeness of the Configuration Management Database (CMDB) within the ServiceNow platform.

Responsibilities:

• Oversee Discovery, Service Mapping, reconciliation, and integrations (e.g., SCCM, Intune, SolarWinds) to ensure precise CI population.

• Maintain CMDB health by monitoring data quality, resolving discrepancies, and managing data certification to fix root-cause gaps.

• Champion hardware and software lifecycle management (ITAM).

• Lead, mentor, and perform talent development for a team of asset technicians.

• Partner with ITSM, ITOM, and engineering teams to align CMDB data with IT processes and change management impacts.

• Facilitate governance forums and technical workshops to improve CMDB adoption and maturity.

• Design dashboards and reports tracking CMDB compliance, health metrics, and operational impact.

• Stay aligned with new ServiceNow releases and implement best practices to drive automation and efficiency.

Minimum Requirements:

• Experience: 12+ years managing ServiceNow CMDB, ITAM, and infrastructure architecture in large-scale environments.

• Technical Expertise: Hands-on experience with Discovery, Service Mapping, CSDM, and cross-platform monitoring/management integrations.

• Education: Bachelor’s degree in Computer Science, IT, or a related field.

• Certifications:

  • ServiceNow Certified Implementation Specialist (CMDB or Discovery)

  • ITIL v4 Foundations

• Soft Skills: Demonstrated cross-functional leadership, strong troubleshooting, analytical decision-making, and executive-level communication skills.

Benefits:

Competitive salary based on experience (salary can potentially be more based on experience/skills)