Community Support Officer

Placements24; Pietermaritzburg; Hybrid; ZAR 240,000 - 360,000; Full time

Benefits offered by this job

Competitive salary

Remote work flexibility

Professional development

Regular virtual team meetings

Meaningful community impact

Job summary

Placements24 in South Africa is seeking a dedicated Community Support Officer to serve Pietermaritzburg and surrounding communities remotely. You will provide guidance, advocacy, and access to vital social services for vulnerable individuals and families.

You will conduct remote needs assessments, develop personalized support plans, and connect clients with resources online, maintaining confidential records and promoting equitable access to services.

Qualifications

• Bachelor’s degree in Social Work, Psychology, Sociology, or related field.
• Minimum 3 years of experience in community support or social care.
• Experience with remote client assessments and developing support strategies.
• Excellent communication, listening, and empathetic engagement.
• Proficiency with digital communication tools and client management software.
• Strong knowledge of South Africa social welfare systems.

Responsibilities

• Conduct remote needs assessments to understand client circumstances and identify appropriate support pathways.
• Develop and implement personalized support plans in collaboration with clients and relevant stakeholders.
• Provide emotional support, crisis intervention, and practical advice through virtual channels.
• Connect clients with community resources, government services, and healthcare providers via phone and online platforms.
• Maintain accurate and confidential client records using digital case management systems.
• Advocate for client needs and facilitate access to essential services, ensuring equitable support.

Skills

Remote assessments

Communication skills

Empathy

Digital client management

Education

Bachelor’s degree in Social Work, Psychology, Sociology, or related field

Tools

Case management software

Job description

About the Role

Our client is seeking a dedicated and compassionate Community Support Officer to join their dynamic team, operating remotely to serve individuals in need within the Pietermaritzburg region and surrounding communities. This pivotal role involves providing essential support, guidance, and advocacy to vulnerable populations, including families, individuals facing socio-economic challenges, and those requiring assistance with accessing resources. The successful candidate will play a crucial part in empowering community members, fostering self-sufficiency, and facilitating connections to vital social services, all while working from a remote-first environment that prioritizes flexibility and work-life balance. This position offers a unique opportunity to make a tangible difference in people's lives through impactful remote engagement.

Key Responsibilities

• Conduct remote needs assessments to understand client circumstances and identify appropriate support pathways.
• Develop and implement personalized support plans in collaboration with clients and relevant stakeholders.
• Provide emotional support, crisis intervention, and practical advice through virtual channels.
• Connect clients with community resources, government services, and healthcare providers via phone and online platforms.
• Maintain accurate and confidential client records using digital case management systems.
• Advocate for client needs and facilitate access to essential services, ensuring equitable support.

Requirements

• Bachelor's degree in Social Work, Psychology, Sociology, or a related field.
• Minimum of 3 years of experience in a community support or social care role.
• Proven ability to conduct remote client assessments and develop support strategies.
• Excellent communication, active listening, and empathetic engagement skills.
• Proficiency in using digital communication tools and client management software .
• Strong understanding of social welfare systems and community resources within South Africa .

Benefits

• Competitive annual salary.
• Opportunity to work from anywhere with a stable internet connection.
• Professional development and continuous training opportunities.
• Supportive team environment with regular virtual team meetings and check-ins.
• Contribution to a meaningful cause impacting the community positively.