Remote Community Support Specialist

Placements24; Bloemfontein; Hybrid; ZAR 180,000 - 320,000; Full time

Benefits offered by this job

Remote work flexibility

Medical and dental insurance

Paid time off

Job summary

Placements24 is seeking a Remote Community Support Specialist for a national charity to assist individuals and families across South Africa from a remote setting.

You will be the first point of contact via phone, email, and online chat, providing information, guidance, and connections to services with empathy and strong listening.

The role emphasizes confidential record keeping, collaboration with partners, and remote-friendly work, professional development, and a supportive team.

Qualifications

• Proven experience in customer service, social work, counselling, or a related support role.
• Exceptional communication and active listening skills.
• Empathy, patience, and a strong desire to help others.
• Proficiency with various communication tools and CRM systems.
• Ability to work independently and manage time effectively in a remote setting.
• Comfortable navigating digital platforms and providing virtual support.

Responsibilities

• Respond to community inquiries via phone, email, and online chat.
• Provide information about services, resources, and programs.
• Assess client needs and guide toward appropriate support pathways.
• Maintain confidential records of client interactions and outcomes.
• Collaborate with internal teams and external partners to facilitate service delivery.
• Contribute to development of support materials and FAQs.

Skills

Active listening

Empathy

Communication

CRM experience

Remote work

Tools

CRM software

Job description

About the Role

Our client, a leading national charity, is seeking a compassionate and resourceful Remote Community Support Specialist to provide essential assistance to individuals and families across South Africa. Operating from a remote setup, you will be the first point of contact for many, offering guidance, information, and support through various communication channels. This role demands excellent listening skills, empathy, and the ability to connect with people from diverse backgrounds, ensuring they receive the help they need efficiently and with dignity, regardless of their location.

Key Responsibilities

• Respond to community inquiries and requests for assistance via phone, email, and online chat platforms.
• Provide accurate information about available services, resources, and programs.
• Assess client needs and guide them toward appropriate support pathways.
• Maintain detailed and confidential records of client interactions and outcomes.
• Collaborate with internal teams and external partners to facilitate service delivery.
• Contribute to the development of support materials and FAQs for community members.

Requirements

• Proven experience in customer service, social work, counselling, or a related support role.
• Exceptional communication and active listening skills.
• Empathy, patience, and a strong desire to help others.
• Proficiency with various communication tools and CRM systems.
• Ability to work independently and manage time effectively in a remote setting.
• Comfortable navigating digital platforms and providing virtual support.

Benefits

• Competitive salary with remote work flexibility.
• Comprehensive medical and dental insurance.
• Paid time off and sick leave.
• Opportunities for virtual training and professional development.
• A supportive remote team environment focused on making a difference.