Community Support Specialist

Placements24; Soweto; On-site; ZAR 180,000 - 260,000; Full time

Benefits offered by this job

Benefits package

Professional development opportunities

Job summary

Placements24 is seeking a compassionate Community Support Specialist in Soweto, Gauteng to deliver direct assistance, guidance, and resources to individuals and families. You will assess needs, plan tailored support, and connect clients with essential services such as healthcare, housing, and education.

You will liaise with partners, maintain confidential records, and advocate for clients to improve outcomes.

Qualifications

• Relevant qualification in Social Work, Community Development, Psychology, or related field preferred.
• Minimum 2-3 years of direct support, social work, or community service experience.
• Strong interpersonal, communication, and active listening skills.
• Valid driver's license and willingness to travel within Soweto encouraged.

Responsibilities

• Provide direct support and assistance to community members in need, addressing social and personal challenges within Soweto.
• Conduct client needs assessments and develop personalized support plans in collaboration with individuals and families.
• Facilitate access to essential services, including healthcare, housing, employment assistance, and educational opportunities.
• Offer guidance, counseling, and emotional support to clients, empowering them to overcome obstacles.
• Maintain accurate and confidential client records, documenting all interactions and progress.
• Liaise with community partners, social services agencies, and healthcare providers to coordinate support efforts.
• Organize and conduct community outreach activities to raise awareness of available resources.
• Respond empathetically and effectively to client inquiries and concerns.
• Monitor client progress and advocate for their needs within relevant systems.
• Collaborate with the team to continuously improve service delivery in the Gauteng region.

Skills

Interpersonal communication

Active listening

Empathy

Education

Bachelor's degree in Social Work or related field

Job description

About the Role

Our client, a vital organization providing essential support services to individuals and families, is seeking a compassionate and dedicated Community Support Specialist to join their team in Soweto, Gauteng . This role is crucial for delivering direct assistance, guidance, and resources to community members facing various social challenges. You will act as a key point of contact, helping individuals navigate difficulties and connect with the support they need to thrive. This is an impactful role for someone passionate about making a difference within the Soweto community.

Key Responsibilities

• Provide direct support and assistance to community members in need, addressing social and personal challenges within Soweto .
• Conduct client needs assessments and develop personalized support plans in collaboration with individuals and families.
• Facilitate access to essential services, including healthcare, housing, employment assistance, and educational opportunities.
• Offer guidance, counseling, and emotional support to clients, empowering them to overcome obstacles.
• Maintain accurate and confidential client records, documenting all interactions and progress.
• Liaise with community partners, social services agencies, and healthcare providers to coordinate support efforts.
• Organize and conduct community outreach activities to raise awareness of available resources.
• Respond empathetically and effectively to client inquiries and concerns.
• Monitor client progress and advocate for their needs within relevant systems.
• Collaborate with the team to continuously improve service delivery in the Gauteng region.

Requirements

• A relevant qualification in Social Work, Community Development, Psychology, or a related field is preferred.
• Minimum of 2-3 years of experience in a direct support, social work, or community service role.
• Good understanding of social services, community resources, and challenges within Soweto .
• Strong interpersonal, communication, and active listening skills.
• Demonstrated empathy, patience, and a non-judgmental approach.
• Ability to build rapport and trust with individuals from diverse backgrounds.
• Proficiency in basic record-keeping and reporting.
• Ability to work independently and as part of a team.
• A commitment to empowering individuals and promoting community well-being.
• Valid driver's license and willingness to travel within the designated area is advantageous.

Benefits

Our client offers a competitive salary, benefits package, and opportunities for professional development. You will be joining a dedicated team committed to serving the Soweto community. This role provides a rewarding opportunity to directly contribute to the social fabric and well-being of the area.