Community Support Specialist

Placements24; Pietermaritzburg; Hybrid; ZAR 180,000 - 240,000; Full time

Benefits offered by this job

Competitive salary

Professional development opportunities

Wellness programs

Employee assistance services

Hybrid work model

Job summary

Placements24 is recruiting a Community Support Specialist in Pietermaritzburg to help individuals and families access essential services and develop independent living skills. The role emphasizes compassionate engagement, needs assessment, and collaboration with local agencies.

You will coordinate care plans, advocate for clients, and maintain confidential records while working as part of a dedicated team committed to improving community wellbeing across KwaZulu-Natal.

Qualifications

• Excellent communication, interpersonal and active listening skills.
• Proficiency in case management and report writing.
• Strong organizational and time management abilities.

Responsibilities

• Conduct comprehensive needs assessments for individuals and families seeking support.
• Develop and implement personalized care plans in collaboration with clients.
• Provide emotional support, guidance and practical assistance to clients.
• Facilitate access to community resources including healthcare, education and employment services.
• Advocate for clients' needs within systems and institutions.
• Maintain accurate, confidential client records and progress reports.
• Organize and facilitate community outreach programs and workshops.
• Collaborate with social workers, healthcare professionals and community leaders.
• Respond to crisis situations with promptness and professionalism.
• Monitor client progress and adjust support plans as necessary.

Skills

Communication

Active listening

Case management

Report writing

Organizational skills

Empathy

Education

Bachelor or Diploma in Social Work or related

Tools

Microsoft Office

Job description

About the Role

Our client, a leading non-profit organization dedicated to enhancing community well-being in Pietermaritzburg , is seeking a compassionate and driven Community Support Specialist. This pivotal role involves direct engagement with individuals and families requiring assistance, aiming to foster independence and improve quality of life. The ideal candidate will possess a strong understanding of social issues prevalent in the region and a passion for making a tangible difference. This position offers a unique opportunity to contribute to meaningful social change within the KwaZulu-Natal province, working collaboratively with various stakeholders to deliver comprehensive support services. The role demands a proactive approach to identifying needs and developing tailored solutions, ensuring that every client receives the highest standard of care and attention. We are looking for an individual who is both empathetic and highly organized, capable of managing a diverse caseload with professionalism and integrity. This role is crucial to our client's mission of building resilient and thriving communities.

Key Responsibilities

• Conduct comprehensive needs assessments for individuals and families seeking support.
• Develop and implement personalized care plans in collaboration with clients.
• Provide emotional support, guidance, and practical assistance to clients.
• Facilitate access to community resources, including healthcare, education, and employment services.
• Advocate for clients' needs within various systems and institutions.
• Maintain accurate and confidential client records and progress reports.
• Organize and facilitate community outreach programs and workshops.
• Collaborate with other social workers, healthcare professionals, and community leaders.
• Respond to crisis situations with promptness and professionalism.
• Monitor client progress and adjust support plans as necessary.

Requirements

• A relevant degree or diploma in Social Work, Psychology, Community Development, or a related field.
• Minimum of 3 years of experience in a similar community support or social care role.
• Demonstrated understanding of social challenges and resources within Pietermaritzburg and the broader KwaZulu-Natal region.
• Excellent communication, interpersonal, and active listening skills.
• Proficiency in case management and report writing.
• Ability to work independently and as part of a team.
• Strong organizational and time management skills.
• Empathy, patience, and a non-judgmental attitude.
• Valid driver's license and access to a reliable vehicle are advantageous.
• Knowledge of local support services and government programs.

Benefits

• Our client offers a competitive salary package commensurate with experience and qualifications.
• Employees benefit from ongoing professional development opportunities, including training and workshops to enhance their skills and career growth.
• This role provides a supportive work environment with a team dedicated to social impact.
• Access to wellness programs and employee assistance services is also provided.
• The opportunity to work in a challenging yet rewarding field, making a significant positive impact on the lives of individuals and families in Pietermaritzburg , is a primary benefit of this position.
• Flexible working arrangements, including a hybrid model, are available to promote work-life balance.
• Further details on specific benefits will be discussed during the interview process.
• This is an exceptional chance to advance your career in community and social care.