Community Support Coordinator - Gauteng

Placements24; Johannesburg; Hybrid; ZAR 240,000 - 360,000; Full time

Benefits offered by this job

Medical aid

Retirement fund

Professional development

Career advancement

Supportive work environment

Job summary

Placements24 in Johannesburg is seeking a Community Support Coordinator to connect vulnerable individuals with essential services and advocate for their needs. You will conduct needs assessments, develop personalized support plans, and liaise with social services and healthcare providers to ensure coordinated care.

You will maintain confidential records, monitor progress, respond to crises, and contribute to service improvements through feedback.

Qualifications

• Relevant degree or diploma in Social Work or related field.
• Minimum 2–3 years in community/social care.
• Strong understanding of social welfare systems in Gauteng.
• Excellent communication and active listening.

Responsibilities

• Conduct needs assessments for individuals and families seeking support.
• Develop and implement personalized support plans with clients.
• Connect clients to community resources, social services, and healthcare providers.
• Provide ongoing emotional support and advocacy for clients.
• Maintain confidential client records and documentation.
• Liaise with external agencies to ensure coordinated service delivery.
• Organise and facilitate outreach programs and workshops.
• Monitor client progress and evaluate support plan effectiveness.
• Respond to crisis situations with professionalism and provide immediate assistance.
• Contribute to continuous improvement of service delivery through feedback.

Skills

Empathy

Communication

Active listening

Crisis intervention

Education

Social Work degree

Tools

Case management software

Record-keeping software

Job description

About the Role

Our client, a leading organisation in the community and social care sector, is seeking a dedicated and compassionate Community Support Coordinator to join their dynamic team in Johannesburg, Gauteng . This pivotal role involves connecting vulnerable individuals and families with essential social services and support networks. The successful candidate will play a crucial part in enhancing the well‑being of the community by facilitating access to resources, advocating for client needs, and fostering a supportive environment. We are looking for an individual with a strong sense of empathy, excellent organisational skills, and a passion for making a tangible difference in people's lives. This position offers a challenging yet rewarding opportunity to contribute to meaningful social change within the vibrant community of Johannesburg.

Key Responsibilities

• Conducting needs assessments for individuals and families seeking support.
• Developing and implementing personalized support plans in collaboration with clients.
• Connecting clients to appropriate community resources, social services, and healthcare providers.
• Providing ongoing emotional support and advocacy for clients.
• Maintaining accurate and confidential client records and documentation.
• Liaising with external agencies and stakeholders to ensure coordinated service delivery.
• Organising and facilitating community outreach programs and workshops.
• Monitoring client progress and evaluating the effectiveness of support plans.
• Responding to crisis situations with professionalism and providing immediate assistance.
• Contributing to the continuous improvement of service delivery through feedback and evaluation.

Requirements

• A relevant degree or diploma in Social Work, Psychology, Community Development, or a related field.
• Proven experience (minimum 2-3 years) in a similar role within community and social care.
• Strong understanding of social welfare systems and community resources in Gauteng .
• Excellent communication, interpersonal, and active listening skills.
• Ability to empathise with diverse client groups and handle sensitive situations with discretion.
• Proficiency in record-keeping and case management software.
• Demonstrated ability to work independently and as part of a team.
• Strong problem-solving and crisis intervention skills.
• Valid driver's license and willingness to travel within the Johannesburg area.
• A genuine commitment to social justice and community empowerment.

Benefits

• Our client offers a competitive salary package commensurate with experience, along with comprehensive benefits that include medical aid, a retirement fund, and opportunities for professional development and ongoing training.
• Employees also benefit from a supportive work environment that values teamwork and encourages work-life balance.
• You will have the chance to work with a passionate team dedicated to making a positive impact.
• We invest in our staff's growth, providing pathways for career advancement within the organisation.
• Join us and be part of a mission-driven entity that truly cares about its people and the community it serves in Johannesburg, Gauteng .