Community Banking Advisor - Digital Solutions (12-Month Contract)

FirstRand Bank Limited; Milnerton; Sur place; ZAR 180 000 - 240 000; Plein temps

Résumé du poste

FirstRand Bank Limited in South Africa seeks a Customer Care Advisor on a 12-month fixed-term contract to deliver exceptional client experiences. You will build relationships, guide customers to digital/self-service channels, and provide tailored financial solutions while upholding policies and standards.

The role emphasizes strong communication, accuracy, and adherence to procedures, with opportunities to grow within a dynamic, brand-driven environment.

Qualifications

• Minimum Qualification: Grade 12/ NQF Level 4
• Preferred Qualification: NQF Level 5 Certificate in Banking, Business Administration, Customer Service, or related fields recognized by FAIS
• 1–3 years of experience in customer-facing environments, service delivery, or client support within financial services
• Excellent communication and relationship-building skills and an ability to engage diverse customer needs
• Confidence in guiding customers toward digital and Self-Service solutions
• Ability to identify sales opportunities and support portfolio growth

Responsabilités

• Build and maintain strong relationships with clients.
• Provide a positive customer experience by being helpful and sensitive to customer transactional needs and expectations.
• Effectively communicate with clients and have the ability to explain processes and requirements in a simple manner.
• Educate customers to the correct Banking platform aligned with their needs.
• Connect with our customers by living up to our brand promise of “how can we help you?” at all times.
• Analyse customer data and recommend tailored solutions.
• Achieve sales results by providing contextual and integrated financial solutions to customers.
• Stay updated on industry trends and product knowledge.

Connaissances

Excellent communication

Relationship-building

Persuasive selling

Agile and flexible

Interpersonal skills

Formation

Grade 12 / NQF Level 4

NQF Level 5 Certificate in Banking, Business Administration, or Customer Service

Description du poste

FirstRand Bank Limited in South Africa seeks a Customer Care Advisor on a 12-month fixed-term contract to deliver exceptional client experiences. You will build relationships, guide customers to digital/self-service channels, and provide tailored financial solutions while upholding policies and standards.

The role emphasizes strong communication, accuracy, and adherence to procedures, with opportunities to grow within a dynamic, brand-driven environment.