Collections Specialist - Customer-Focused Payments

careers-mci; Cape Town; On-site; ZAR 180,000 - 240,000; Full time

Job summary

MCI is seeking experienced Collections Agents to join our team in Cape Town. You will contact customers with overdue balances, discuss payments, and arrange suitable solutions while maintaining a professional customer-focused approach.

You should have 2–3 years in collections or accounts receivable, strong negotiation and communication skills, and be comfortable with multiple systems and CRM/billing tools. Drug screening may be required.

Qualifications

• 2–3 years of experience in collections, accounts receivable, credit control, or a collections-focused contact centre environment.
• Grade 12 / National Senior Certificate (NSC) or an equivalent qualification.
• Must successfully pass a drug screening assessment.
• Excellent verbal and written communication skills.
• Strong negotiation, communication, problem-solving, and conflict-resolution skills.
• Proficiency in Microsoft Office and experience using CRM, billing, or customer account management systems is an advantage.

Responsibilities

• Contact customers regarding overdue accounts, outstanding balances, and payment concerns through phone and other communication channels.
• Assist customers with making payments and understanding their account balances, payment due dates, and account status.
• Discuss and arrange appropriate payment solutions with customers in accordance with established guidelines.
• Investigate and resolve billing questions, payment discrepancies, disputes, and account-related concerns.
• Assist customers with questions relating to service interruptions resulting from overdue accounts and explain available options for restoring services.
• Follow up on outstanding balances and monitor accounts to encourage timely payment and reduce delinquency.
• Accurately document customer interactions, payment arrangements, account updates, and collection activities.
• Work with internal teams to investigate and resolve account or billing issues efficiently.
• Maintain a professional, empathetic, and solution-oriented approach when handling sensitive financial conversations.
• Follow company policies, procedures, quality standards, and applicable regulatory requirements.
• Meet individual and team performance goals related to collections, quality, productivity, and customer satisfaction.

Skills

Collections experience

Negotiation

CRM proficiency

Microsoft Office

Education

Grade 12 / NSC or equivalent

Tools

CRM systems

Billing systems

Customer account software

Job description

MCI is seeking experienced Collections Agents to join our team in Cape Town. You will contact customers with overdue balances, discuss payments, and arrange suitable solutions while maintaining a professional customer-focused approach.

You should have 2–3 years in collections or accounts receivable, strong negotiation and communication skills, and be comfortable with multiple systems and CRM/billing tools. Drug screening may be required.