Collections Consultant

Mvia; Cape Town; On-site; ZAR 180,000 - 240,000; Full time

Job summary

Mvia is seeking a proactive Collections Agent to join our Accounts Department in Cape Town. You will resolve payment issues, communicate clearly with clients, and help them stay on track financially.

Ideal candidates have experience in a call centre, strong numerical skills, and understanding of financial statements. You will handle outbound and inbound calls, document outcomes, and contribute to performance metrics and ongoing training.

Qualifications

• Experience in a call centre environment.
• Strong numerical and financial statement understanding.
• Polite, reliable, knowledgeable and adaptable in communication.

Responsibilities

• Make outbound calls to clients regarding missed payments.
• Create and manage payment arrangements.
• Explain consequences of missed payments to clients.
• Read and understand client financial accounts.
• Handle incoming calls related to overdue payments.
• Document call outcomes accurately.
• Identify and report trends to management.
• Meet or exceed call center performance metrics.
• Participate in training and development opportunities.
• Adhere to company policies and procedures.
• Perform additional tasks as required.

Skills

Confident communicator

Objection handling

Numerical proficiency

Understanding of financial statements

Call centre experience

Job description

Are you a confident communicator with a passion for resolving payment issues and helping clients stay on track financially? We’re looking for a Collections Agent to join our dynamic Accounts Department. This is your opportunity to work in a supportive, fast-paced environment where your skills and experience make a real difference.

The ideal candidate should have strong objection handling skills, numerical proficiency, a good understanding of financial statements and needs to have experience in a call centre environment. You should be polite, reliable, knowledgeable, and adaptable.

Responsibilities

• Making outbound calls to clients regarding missed payments
• Creating and managing payment arrangements
• Explaining the consequences of missed payments to clients
• Reading and understanding client financial accounts
• Handling incoming calls related to overdue payments
• Documenting call outcomes accurately
• Identifying and reporting trends to management
• Meeting or exceeding call center performance metrics
• Participating in training and development opportunities
• Adhering to company policies and procedures
• Performing additional tasks as required