Collections Specialist - Help Clients Stay On Track

Mvia; Cape Town; On-site; ZAR 180,000 - 240,000; Full time

Job summary

Mvia is seeking a proactive Collections Agent to join our Accounts Department in Cape Town. You will resolve payment issues, communicate clearly with clients, and help them stay on track financially.

Ideal candidates have experience in a call centre, strong numerical skills, and understanding of financial statements. You will handle outbound and inbound calls, document outcomes, and contribute to performance metrics and ongoing training.

Qualifications

• Experience in a call centre environment.
• Strong numerical and financial statement understanding.
• Polite, reliable, knowledgeable and adaptable in communication.

Responsibilities

• Make outbound calls to clients regarding missed payments.
• Create and manage payment arrangements.
• Explain consequences of missed payments to clients.
• Read and understand client financial accounts.
• Handle incoming calls related to overdue payments.
• Document call outcomes accurately.
• Identify and report trends to management.
• Meet or exceed call center performance metrics.
• Participate in training and development opportunities.
• Adhere to company policies and procedures.
• Perform additional tasks as required.

Skills

Confident communicator

Objection handling

Numerical proficiency

Understanding of financial statements

Call centre experience

Job description

Mvia is seeking a proactive Collections Agent to join our Accounts Department in Cape Town. You will resolve payment issues, communicate clearly with clients, and help them stay on track financially.

Ideal candidates have experience in a call centre, strong numerical skills, and understanding of financial statements. You will handle outbound and inbound calls, document outcomes, and contribute to performance metrics and ongoing training.