Collections and Customer Service

AngelCare; Cape Town; On-site; ZAR 180,000 - 240,000; Full time

Benefits offered by this job

Competitive salary package

Medical and dental benefits

Career growth opportunities

Dynamic and supportive work env

Job summary

Msuez Uk in Cape Town is seeking a Collections and Customer Service Representative to manage a portfolio of client accounts, pursue overdue payments, and provide professional service. You will negotiate payment plans, update records, and respond to inquiries while maintaining high customer satisfaction.

The role requires a minimum of 2 years in collections and customer service, strong communication skills, and proficiency with collection software and MS Office.

Qualifications

• Minimum of 2 years of experience in collections and customer service.
• Strong communication and negotiation skills.
• Proficient with collection software and Microsoft Office.
• Fluent in English; additional languages advantageous.

Responsibilities

• Manage a portfolio of customer accounts and ensure timely collection of payments.
• Contact customers via phone, email, and mail to follow up on overdue payments.
• Negotiate payment plans and arrangements with customers to resolve outstanding balances.
• Update customer information and payment records accurately in the database.
• Respond to customer inquiries and resolve any issues or complaints in a timely and professional manner.
• Collaborate with other departments to address customer concerns and provide solutions.
• Maintain a high level of customer satisfaction and build strong relationships with clients.
• Meet individual and team targets for collections and customer service metrics.
• Keep up-to-date with company policies and procedures, as well as industry regulations and best practices.
• Continuously identify areas for improvement and suggest ways to enhance the collections and customer service processes.

Skills

Communication skills

Negotiation

Customer service

MS Office

Collection software

Education

High school diploma

Bachelor's degree in related field

Tools

Collection software

CRM software

Microsoft Office

Job description

Job Title: Collections and Customer Service Representative

Permanent

Company Overview:

Msuez Uk is a leading financial services company based in Cape Town, South Africa. We specialize in providing innovative and customer-centric solutions to our clients, helping them achieve their financial goals.

Job Summary:

We are seeking a highly motivated and customer-focused Collections and Customer Service Representative to join our team. In this role, you will be responsible for managing customer accounts, handling collections, and providing exceptional customer service to our clients.

Key Responsibilities:

• Manage a portfolio of customer accounts and ensure timely collection of payments
• Contact customers via phone, email, and mail to follow up on overdue payments
• Negotiate payment plans and arrangements with customers to resolve outstanding balances
• Update customer information and payment records accurately in the database
• Respond to customer inquiries and resolve any issues or complaints in a timely and professional manner
• Collaborate with other departments to address customer concerns and provide solutions
• Maintain a high level of customer satisfaction and build strong relationships with clients
• Meet individual and team targets for collections and customer service metrics
• Keep up-to-date with company policies and procedures, as well as industry regulations and best practices
• Continuously identify areas for improvement and suggest ways to enhance the collections and customer service processes

Requirements:

• High school diploma or equivalent, Bachelor's degree in a related field preferred
• Minimum of 2 years of experience in collections and customer service, preferably in a financial services company
• Strong communication and negotiation skills
• Excellent customer service skills and ability to handle difficult situations with tact and empathy
• Proficient in using collection software and Microsoft Office
• Ability to work under pressure and meet deadlines
• Detail-oriented and strong organizational skills
• Ability to work independently and in a team environment
• Knowledge of relevant laws and regulations related to collections and customer service
• Fluency in English, additional languages will be an advantage

Benefits:

• Competitive salary package
• Medical and dental benefits
• Opportunities for career growth and development
• Dynamic and supportive work environment