Collections Agent

Lead Capital Group; Cape Town; On-site; ZAR 180,000 - 240,000; Full time

Benefits offered by this job

Market related salary

Career growth opportunities

Fun and vibrant work environment

Job summary

Lead Capital Group, based in Cape Town, is looking for a Collections agent to liaise with clients, negotiate repayments and manage debt recovery. The role requires coordinating with Accounts, Sales and other departments to implement plans and adhere to protocols.

The ideal candidate will have 2+ years in sales or customer service in call centers, strong communication and negotiation skills, and a proactive, self-driven mindset in a high-pressure environment.

Qualifications

• Grade 12 (NQF 4) required.
• Debt collection or certificate preferred.
• Computer literacy (MS Office, G-Suite).
• Minimum 2 years experience in sales, customer service, telemarketing in Call centers.
• Previous collections experience advantageous.
• Experience in developing and maintaining debt recovery plans to prevent losses.
• Exceptional ability to communicate with debtors to negotiate debt payment plans.
• Ability to collaborate on debt collection efforts with other departments and institutions.
• Experience in tracking down defaulters by searching publicly available databases and records.
• Exceptional recordkeeping and interpersonal skills.
• Problem solving ability.
• Extremely motivated and self-driven personality.
• Confident and charismatic approach to people.
• Ability to work in a competitive and stressful environment.
• Proactive team player.
• Planning and organizational skills.
• Hardworking.
• Goal setting and achievement.
• Multitasking.
• Numeracy.

Responsibilities

• Collaborating on debt collection efforts with Accounts, Sales and other relevant departments.
• Developing and maintaining debt collection plans.
• Adhering to all protocols throughout the collection process.
• Contacting debtors by telephone to enact and negotiate debt recovery.
• Searching publicly available databases to track down defaulters.
• Preventing repeated payment delinquency by negotiating manageable debt payments.
• Negotiating settlements to receive payment on a certain percentage of the debt.
• Keeping electronic records of all communications, payment plans agreed to, and amounts paid.
• Sending statements of delinquencies and satisfied debts to relevant parties, purging records where debts have been satisfied.
• Initiating legal and repossession proceedings if debt recovery fails.

Skills

Debt collection

Communication

Negotiation

Problem solving

Team player

Multitasking

Numeracy

Education

Grade 12/NQF4

Debt collection certificate

Tools

Microsoft Office

G Suite

Job description

Lead Capital Group is a forward-thinking international sales and marketing company with our head offices based in Cape Town. We specialize in driving targeted leads to our global clients’ online platforms, and ultimately to our highly successful and competitive call center.

Why join us?

We promise our employees to experience role clarity, coaching and mentoring, professional development and a structured career path through our people's promises and keeping the employee experience at the core. Experience the culture of outperformance and engagement. We also offer unrivaled incentiveand commission packages and no ceiling to potential earnings.

Role Purpose

As a Collections agent you are the liaison between the organization and the client to collect all payments / debt and to resolve any outstanding balances. This will include adherence to developed payment plans, by contacting the client in order to begin the recovery process and to negotiate the debt payments. The successful candidate will also be required to negotiate payment settlements on recoverable debt as per prescribed guidelines and

protocols.

Key Responsibilities include, but are not limited to:

• Collaborating on debt collection efforts with Accounts, Sales and other relevant departments
• Developing and maintaining debt collection plans
• Adhering to all protocols throughout the collection process
• Contacting debtors by telephone to enact and negotiate debt recovery
• Searching publicly available databases to track down defaulters
• Preventing repeated payment delinquency by negotiating manageable debt payments
• Negotiating settlements to receive payment on a certain percentage of the debt
• Keeping electronic records of all communications, payment plans agreed to, and amounts paid
• Sending statements of delinquencies and satisfied debts to relevant parties as well as purging records where debts have been satisfied
• Initiating legal and repossession proceedings if debt recovery fails

Qualifications, Experience and Skills Required:

• Grade 12 National Senior Certificate (NQF 4 ) Essential
• Debt collection or similar certificate (preferred)
• Computer literacy (Intermediate to advanced - Microsoft, G-suite etc.)
• A minimum of 2 years experience in sales, customer service, telemarketing in Call centers
• Previous collections experience will be advantageous
• Experience in developing and maintaining debt recovery plans to prevent losses
• Exceptional ability to communicate with debtors to negotiate debt payment plans
• Ability to collaborate on debt collection efforts with other departments and institutions
• Experience in tracking down defaulters by searching publicly available databases and records
• Exceptional recordkeeping and interpersonal skills
• Problem solving ability
• Extremely motivated and Self-driven personality
• Confident and charismatic approach to people
• Ability to work in a competitive and stressful environment
• Proactive team player
• Planning and organizational skills
• Hardworking
• Goal setting and Achievement
• Multitasking
• Numeracy

What we offer

• Market related salary
• Career growth opportunities
• Fun and vibrant work environment