Customer Service Specialist – Corporate Payments

MCI; Cape Town; On-site; ZAR 180,000 - 240,000; Full time

Job summary

MCI is seeking a Customer Service Representative in Cape Town to support a suite of corporate payment and expense management solutions. You will assist business customers via phone, email, and chat, troubleshoot issues, and ensure a seamless experience in a fast-moving, tech-driven environment.

Start date: 23rd November 2026. Applicants must complete the full application on the careers page and pass screenings and a pre-employment test.

Qualifications

• Grade 12 / NSC or an equivalent qualification.
• Must pass a drug screening assessment.
• Excellent verbal and written communication skills.
• Strong interpersonal and customer service skills.
• Basic computer and data entry skills.
• Ability to type at least 20 words per minute.
• Proficiency in Microsoft Office Suite.
• Strong problem-solving abilities and attention to detail.
• Ability to work independently and as part of a team.
• Reliable with excellent attendance.

Responsibilities

• Provide exceptional customer support via phone, email, and chat.
• Assist customers with corporate payment solutions, accounts payable automation, virtual cards, commercial credit cards, and expense management services.
• Support customers using fleet payment solutions, including fuel cards, EV charging, toll, parking, and vehicle maintenance programs.
• Help customers with international payment services, including cross-border transactions, multi-currency accounts, and workforce travel-related payment solutions.
• Resolve customer inquiries efficiently while delivering a positive customer experience.
• Document customer interactions accurately and follow established processes.
• Collaborate with internal teams to resolve complex issues and improve service delivery.
• Maintain a strong understanding of products, systems, and industry best practices.

Skills

Verbal communication

Written communication

Interpersonal skills

Customer service

Data entry

Typing speed 20 wpm

Microsoft Office

Problem solving

Teamwork

Attendance

Education

Grade 12 / NSC or equivalent

Tools

Microsoft Office Suite

Job description

MCI is seeking a Customer Service Representative in Cape Town to support a suite of corporate payment and expense management solutions. You will assist business customers via phone, email, and chat, troubleshoot issues, and ensure a seamless experience in a fast-moving, tech-driven environment.

Start date: 23rd November 2026. Applicants must complete the full application on the careers page and pass screenings and a pre-employment test.