Collections Specialist: Proactive Credit Controller

Fidelity Services Group; Wes-Kaap; On-site; ZAR 180,000 - 240,000; Full time

Job summary

Fidelity Services Group in South Africa is seeking a Collections Specialist for our N1 City office at Sable Square. You will proactively contact clients, negotiate payment plans, analyze balances and drive timely collections while maintaining accurate records.

The role requires Grade 12, collections or accounts receivable experience, strong communication and negotiation skills, and the ability to work independently with good organization.

Qualifications

• Grade 12 or equivalent.
• Excellent communication and negotiation skills, with the ability to build rapport with clients.
• Proven ability to work independently, prioritize tasks, and meet deadlines.
• Detail-oriented with strong organizational skills.
• Proficiency in Microsoft Office Suite and collection software.
• Knowledge of collection laws and regulations is advantageous.
• Ability to maintain confidentiality and professionalism at all times.
• Position is based in Sable Square.

Responsibilities

• Proactively contact clients to follow up on outstanding payments and negotiate payment plans.
• Conduct thorough analysis of account balances to identify delinquent accounts and develop strategies for resolution.
• Utilize strong communication and negotiation skills to ensure timely collection of debts.
• Maintain accurate and up-to-date records of all collection activities.
• Collaborate with internal and external stakeholders to resolve payment issues and optimize cash flow.
• Prepare and send collection letters and notices as necessary.
• Monitor payment statuses and update collection database in a timely manner.
• Provide regular reports and updates to management on collection activities and progress.

Skills

Communication skills

Negotiation skills

Independent worker

Organization

MS Office

Collection software

Knowledge of collection laws

Education

Grade 12 or equivalent

Tools

Collection software

Job description

Fidelity Services Group in South Africa is seeking a Collections Specialist for our N1 City office at Sable Square. You will proactively contact clients, negotiate payment plans, analyze balances and drive timely collections while maintaining accurate records.

The role requires Grade 12, collections or accounts receivable experience, strong communication and negotiation skills, and the ability to work independently with good organization.