Coastal Front Office Manager — Lead Guest Experience & Ops

Placements24; Richards Bay; On-site; ZAR 480,000 - 720,000; Full time

Job summary

Placements24 is seeking a polished Front Office Manager for a renowned beachfront resort in Richards Bay, KwaZulu-Natal. The role leads the front desk team, ensuring seamless check-in/check-out, and maintains the highest standards of guest service and satisfaction.

The ideal candidate will have a Diploma or Bachelor’s in Hospitality Management, 4+ years in front office with supervisory experience, strong leadership, and proficiency with PMS and hotel software.

Qualifications

• Diploma or Bachelor's degree in Hospitality Management or related field.
• Minimum 4 years in front office operations, with at least 2 years in supervisory or management role.
• Proficiency in Property Management Systems (PMS) and hotel software.
• Excellent customer service, communication and problem-solving skills.
• Strong leadership and experience in managing a team.
• Based in Richards Bay or willing to relocate.

Responsibilities

• Manage all front office operations including reception, concierge, bell desk, and reservations.
• Ensure efficient guest registration, room assignments and check-out procedures.
• Lead, train and motivate the front desk team to deliver exceptional service.
• Develop and implement SOPs for the front office department.
• Handle guest inquiries, requests and complaints promptly and professionally.
• Coordinate with housekeeping to ensure room readiness and accurate occupancy.
• Oversee billing and accounting functions of the front office.
• Monitor guest feedback and implement service improvements.
• Maintain strong communication with other hotel departments.
• Ensure adherence to hotel policies and safety regulations.

Education

Diploma or Bachelor’s degree in Hospitality Management

Tools

PMS

Job description

Placements24 is seeking a polished Front Office Manager for a renowned beachfront resort in Richards Bay, KwaZulu-Natal. The role leads the front desk team, ensuring seamless check-in/check-out, and maintains the highest standards of guest service and satisfaction.

The ideal candidate will have a Diploma or Bachelor’s in Hospitality Management, 4+ years in front office with supervisory experience, strong leadership, and proficiency with PMS and hotel software.