Coastal Front Office Manager - Guest Experience Leader

Placements24; Mossel Bay; Presencial; ZAR 320 000 - 520 000; Tempo integral

Vantagens oferecidas por esta oferta de emprego

Health insurance

Paid time off

Staff accommodation or assistance

Discounts on hotel services

Resumo da oferta

Placements24 is seeking a polished Front Office Manager for a prestige property in Mossel Bay, Western Cape. You will lead reception, concierge and administrative services, ensuring superior guest experiences from arrival to departure.

The role requires strong leadership, a focus on guest satisfaction, and hands-on management of reservations and front desk operations. The ideal candidate has 3–5 years in front office roles with supervisory experience, excellent communication, and a passion for

Qualificações

• 3–5 years in front office operations, with 2+ years in supervision or management.
• Strong leadership and staff-motivating abilities.
• Excellent communication, interpersonal and problem-solving skills.
• Proficiency with hotel PMS and reservation systems.
• Well-organized with attention to detail and guest focus.

Responsabilidades

• Supervise front office staff (reception, bell, concierge) to ensure service excellence.
• Manage daily front desk operations including check-in/check-out and guest inquiries.
• Develop training programs to improve service skills and product knowledge.
• Maintain guest satisfaction by addressing concerns promptly and effectively.
• Collaborate with other departments to ensure a seamless guest experience.

Conhecimentos

Leadership

Customer service

Communication

Team motivation

Problem solving

Formação académica

Hospitality Management degree

Ferramentas

PMS software

Reservation software

Descrição da oferta de emprego

Placements24 is seeking a polished Front Office Manager for a prestige property in Mossel Bay, Western Cape. You will lead reception, concierge and administrative services, ensuring superior guest experiences from arrival to departure.

The role requires strong leadership, a focus on guest satisfaction, and hands-on management of reservations and front desk operations. The ideal candidate has 3–5 years in front office roles with supervisory experience, excellent communication, and a passion for