Front Office Manager

Placements24; Richards Bay; On-site; ZAR 480,000 - 720,000; Full time

Job summary

Placements24 is seeking a polished Front Office Manager for a renowned beachfront resort in Richards Bay, KwaZulu-Natal. The role leads the front desk team, ensuring seamless check-in/check-out, and maintains the highest standards of guest service and satisfaction.

The ideal candidate will have a Diploma or Bachelor’s in Hospitality Management, 4+ years in front office with supervisory experience, strong leadership, and proficiency with PMS and hotel software.

Qualifications

• Diploma or Bachelor's degree in Hospitality Management or related field.
• Minimum 4 years in front office operations, with at least 2 years in supervisory or management role.
• Proficiency in Property Management Systems (PMS) and hotel software.
• Excellent customer service, communication and problem-solving skills.
• Strong leadership and experience in managing a team.
• Based in Richards Bay or willing to relocate.

Responsibilities

• Manage all front office operations including reception, concierge, bell desk, and reservations.
• Ensure efficient guest registration, room assignments and check-out procedures.
• Lead, train and motivate the front desk team to deliver exceptional service.
• Develop and implement SOPs for the front office department.
• Handle guest inquiries, requests and complaints promptly and professionally.
• Coordinate with housekeeping to ensure room readiness and accurate occupancy.
• Oversee billing and accounting functions of the front office.
• Monitor guest feedback and implement service improvements.
• Maintain strong communication with other hotel departments.
• Ensure adherence to hotel policies and safety regulations.

Education

Diploma or Bachelor’s degree in Hospitality Management

Tools

PMS

Job description

About the Role

Our client, a renowned beachfront resort in Richards Bay, KwaZulu-Natal , is seeking a polished and customer-focused Front Office Manager. This individual will be responsible for leading the front desk team, ensuring seamless guest check-in and check-out processes, and maintaining the highest standards of guest service and satisfaction. The ideal candidate will possess exceptional interpersonal skills, strong operational knowledge of hotel systems, and a passion for creating memorable guest experiences. You will play a crucial role in the guest journey, setting the tone for their entire stay. This is a key leadership position within the hotel, requiring a proactive approach to problem-solving and a commitment to team development. The successful candidate will be dedicated to maintaining the hotel's reputation for excellent service in a beautiful coastal setting.

Key Responsibilities

• Manage all front office operations, including reception, concierge, bell desk, and reservations.
• Ensure efficient and courteous guest registration, room assignments, and check-out procedures.
• Lead, train, and motivate the front desk team to deliver exceptional customer service.
• Develop and implement standard operating procedures for the front office department.
• Handle guest inquiries, requests, and complaints promptly and professionally.
• Manage room inventory and collaborate with housekeeping to ensure room readiness.
• Oversee the billing and accounting functions of the front office.
• Monitor guest feedback and implement service improvements.
• Maintain strong communication with other hotel departments.
• Ensure adherence to all hotel policies and safety regulations.

Requirements

• Diploma or Bachelor's degree in Hospitality Management or a related field.
• Minimum of 4 years of experience in front office operations, with at least 2 years in a supervisory or management role.
• Proficiency in Property Management Systems (PMS) and other relevant hotel software.
• Excellent customer service, communication, and problem-solving skills.
• Strong leadership abilities and experience in managing and motivating a team.
• Ability to work flexible hours, including evenings, weekends, and public holidays.
• Adept at handling high-pressure situations with a calm and professional demeanor.
• Good understanding of hotel operations beyond the front desk.
• Must be based in or willing to relocate to Richards Bay, KwaZulu-Natal.

Benefits

• Competitive salary and potential for performance-based bonuses.
• Full medical aid and retirement fund benefits.
• Staff accommodation provided or a housing allowance.
• Employee discounts on hotel stays and services.
• Opportunities for career growth within a recognized hospitality brand.
• Work in a scenic coastal environment in KwaZulu-Natal .