Luxury Front Office Leader – Guest Experience & Revenue

Placements24; East London; On-site; ZAR 400,000 - 700,000; Full time

Benefits offered by this job

Competitive salary

Medical aid and retirement fund

Employee discounts on hotel services

Job summary

Placements24 represents a luxury beachfront hotel in East London, Eastern Cape, seeking a Senior Front Office Manager to oversee all front office operations and guest services.

The ideal candidate has 5+ years in front office with at least 3 in supervision, strong leadership and communication skills, proficient with PMS and hotel booking software, and a customer-focused approach to drive guest satisfaction and revenue.

Qualifications

• Minimum 5 years in front office operations with at least 3 in supervision.
• Degree or Diploma in Hospitality Management preferred.
• Proven leadership and team management skills.
• Excellent communication and problem-solving abilities.
• Proficiency with PMS and hotel booking software.
• Strong organizational skills and attention to detail.
• Ability to work flexible hours including evenings, weekends and holidays.
• Customer-focused approach and passion for hospitality.
• Knowledge of luxury hotel operations and revenue management is advantageous.

Responsibilities

• Manage and direct all front office operations including reception, concierge, bell desk and guest services.
• Ensure efficient handling of guest arrivals and departures.
• Train, supervise and motivate front office staff.
• Resolve guest complaints promptly to ensure satisfaction.
• Oversee room inventory and occupancy to maximize revenue.
• Implement and maintain front office policies and procedures.
• Manage front office budgets and control expenses.
• Ensure lobby and front desk presentation is up to standard.
• Collaborate with other departments to ensure seamless guest experiences.
• Maintain product knowledge of hotel services to assist guests.

Skills

Front Office Management

Leadership

Communication

Problem-Solving

Education

Degree or Diploma in Hospitality Management

Tools

PMS

Hotel Booking Software

Job description

Placements24 represents a luxury beachfront hotel in East London, Eastern Cape, seeking a Senior Front Office Manager to oversee all front office operations and guest services.

The ideal candidate has 5+ years in front office with at least 3 in supervision, strong leadership and communication skills, proficient with PMS and hotel booking software, and a customer-focused approach to drive guest satisfaction and revenue.