Lead Hospitality Cleaning & Guest Experience Manager

Placements24; Mossel Bay; Sur place; ZAR 360 000 - 420 000; Plein temps

Avantages offerts par ce poste

Competitive salary

Comprehensive benefits package

Growth opportunities

Coastal town Mossel Bay

Résumé du poste

Placements24 is seeking an experienced Hospitality Cleaning Manager to lead housekeeping and sanitation operations in Mossel Bay, Western Cape. You will oversee a team, manage inventory, and implement stringent cleaning protocols across guest rooms, public areas, and back-of-house facilities.

The role requires strong leadership, a passion for guest satisfaction, and a track record of delivering spotless, safe environments in hotels or resorts.

Qualifications

• Proven leadership and team management experience in hospitality operations.
• Strong communication and guest service orientation.
• Ability to develop and monitor cleaning procedures and quality checks.
• Experience managing budgets and controlling costs in housekeeping.
• Knowledge of health, safety, and sanitation regulations in hospitality.

Responsabilités

• Direct and supervise daily housekeeping operations to maintain the highest cleanliness standards.
• Develop and implement cleaning procedures, schedules, and quality checks for guest rooms and public areas.
• Train and coach housekeeping staff with regular performance evaluations.
• Oversee inventory of linens, supplies, and equipment with cost-conscious purchasing.
• Conduct regular inspections for cleanliness, safety, and presentation compliance.
• Respond to guest requests and concerns promptly and professionally.
• Ensure safe handling of chemicals and waste disposal in line with regulations.
• Collaborate with Front Office and Maintenance for seamless guest experiences.
• Manage the department budget and monitor expenses without compromising service quality.
• Stay updated on industry trends and best practices in hospitality cleaning.

Connaissances

Leadership

Team management

Communication

Guest service

Budget management

Problem solving

Outils

Hotel management software

Office applications

Description du poste

Placements24 is seeking an experienced Hospitality Cleaning Manager to lead housekeeping and sanitation operations in Mossel Bay, Western Cape. You will oversee a team, manage inventory, and implement stringent cleaning protocols across guest rooms, public areas, and back-of-house facilities.

The role requires strong leadership, a passion for guest satisfaction, and a track record of delivering spotless, safe environments in hotels or resorts.