Luxury Resort Concierge: Mossel Bay Specialist

Placements24; Mossel Bay; Sur place; ZAR 180 000 - 260 000; Plein temps

Avantages offerts par ce poste

Staff meals

Discounted accommodation

Professional development

Résumé du poste

Placements24 is seeking a Resort Concierge for our prestigious five-star Mossel Bay property. You will be the primary contact for guests, offering personalized recommendations for dining, activities, transportation, and local experiences to create memorable holidays.

Ideal candidates demonstrate exceptional hospitality, extensive Mossel Bay knowledge, and the ability to anticipate guest needs while coordinating with other hotel departments to ensure seamless experiences onsite.

Qualifications

• Experience as a Concierge or similar guest-facing role in luxury hospitality.
• Extensive knowledge of Mossel Bay and the Western Cape region, including attractions and dining.
• Outstanding interpersonal and customer service skills.
• Fluent in English; additional languages are advantageous.
• Ability to work flexible hours, including weekends and public holidays.

Responsabilités

• Provide personalized concierge services for resort guests.
• Offer expert dining, activity, and local attraction recommendations and reservations.
• Arrange transportation and local tours, including airport transfers.
• Address guest inquiries and requests promptly and courteously.
• Maintain up-to-date knowledge of Mossel Bay events and points of interest.
• Collaborate with hotel departments to ensure seamless guest experiences.

Connaissances

Customer service

Communication

Guest relations

Problem solving

Outils

Reservation systems

Microsoft Office

Description du poste

Placements24 is seeking a Resort Concierge for our prestigious five-star Mossel Bay property. You will be the primary contact for guests, offering personalized recommendations for dining, activities, transportation, and local experiences to create memorable holidays.

Ideal candidates demonstrate exceptional hospitality, extensive Mossel Bay knowledge, and the ability to anticipate guest needs while coordinating with other hotel departments to ensure seamless experiences onsite.