Technical Client Support Specialist

Placements24; Cape Town; On-site; ZAR 180,000 - 320,000; Full time

Benefits offered by this job

Salary growth

Full-time role

Employee perks

On-site training

Cape Town team

Job summary

Placements24 in Cape Town seeks a Client Support Specialist to be the voice of the brand, delivering outstanding customer experiences in a team-oriented setting. You will be embedded in our Cape Town office, collaborating with sales and technical teams to provide comprehensive assistance.

The role requires at least 2 years in technical support or client service, with strong problem-solving and excellent communication.

Qualifications

• Minimum of 2 years in a technical support or client service role.
• Strong problem-solving abilities and a methodical approach to issue resolution.
• Excellent verbal and written communication skills, with professional phone etiquette.

Responsibilities

• Provide first-line technical and service support to clients, addressing inquiries and issues.
• Guide customers through product features, troubleshooting steps, and problem resolution.
• Document all support interactions and resolutions accurately in the company's CRM system.
• Collaborate with internal departments to ensure timely and effective resolution of client concerns.
• Proactively identify opportunities to improve the customer support process and share insights.

Skills

Technical support

Customer service

Communication

Helpdesk software

Tools

Helpdesk software

Job description

Placements24 in Cape Town seeks a Client Support Specialist to be the voice of the brand, delivering outstanding customer experiences in a team-oriented setting. You will be embedded in our Cape Town office, collaborating with sales and technical teams to provide comprehensive assistance.

The role requires at least 2 years in technical support or client service, with strong problem-solving and excellent communication.