Customer Support Specialist - Hybrid

Placements24; Centurion; Hybrid; ZAR 180,000 - 260,000; Full time

Benefits offered by this job

Health insurance

Hybrid work schedule

Career growth opportunities

Centurion location

Job summary

Placements24 in Centurion is seeking a proactive Customer Support Specialist to provide timely, customer-centric service across phone, email, and social channels. The role emphasizes building strong client relationships and delivering clear guidance on product features and policies.

You will diagnose issues, document interactions in our CRM, and collaborate with senior staff on complex problems, while thriving in a hybrid work setup in Gauteng.

Qualifications

• Minimum of 2 years of experience in a customer support or related role.
• Exceptional communication skills, both written and verbal, with a patient demeanor.
• Proficiency with helpdesk software and ticketing systems.
• Strong analytical and problem-solving capabilities.
• Ability to adapt to changing priorities and handle high-volume workloads.

Responsibilities

• Deliver outstanding customer service across multiple communication channels, including phone, email, and social media.
• Diagnose and resolve customer issues, escalating complex problems as needed to senior support staff.
• Provide clear explanations and guidance on product features, services, and policies.
• Maintain accurate customer records and document all support interactions in the company's CRM.
• Actively participate in team meetings and contribute to process improvement initiatives.

Skills

Customer support

Communication skills

Ticketing systems

Analytical thinking

Adaptability

Tools

Ticketing systems

CRM software

Job description

About the Role

Our client is searching for a proactive and customer-focused Customer Support Specialist to join their team in Centurion. This role is pivotal in ensuring our clients receive timely and effective assistance, fostering strong relationships and driving customer satisfaction. You will handle a range of inquiries, from technical troubleshooting to general product information, contributing significantly to the overall customer experience. This position embraces a hybrid work model, blending the benefits of in-person collaboration with the flexibility of remote work, situated in a vibrant economic hub within Gauteng.

Key Responsibilities

• Deliver outstanding customer service across multiple communication channels, including phone, email, and social media.
• Diagnose and resolve customer issues, escalating complex problems as needed to senior support staff.
• Provide clear explanations and guidance on product features, services, and policies.
• Maintain accurate customer records and document all support interactions in the company's CRM.
• Actively participate in team meetings and contribute to process improvement initiatives.

Requirements

• Minimum of 2 years of experience in a customer support or related role.
• Exceptional communication skills, both written and verbal, with a patient demeanor.
• Proficiency with helpdesk software and ticketing systems.
• Strong analytical and problem-solving capabilities.
• Ability to adapt to changing priorities and handle high-volume workloads.

Benefits

• Attractive annual salary with potential for bonuses.
• Flexible hybrid work schedule for work-life balance.
• Comprehensive health insurance benefits.
• Opportunities for professional growth and advancement within the company.
• A supportive team environment located in Centurion.