Client Experience & Support Specialist (Mossel Bay)

Placements24; Mossel Bay; On-site; ZAR 145,000 - 190,000; Full time

Benefits offered by this job

Competitive salary

Bonuses

Full-time employment

Health and retirement benefits

Training and career advancement

Collaborative team environment in Moss

Job summary

Placements24 is seeking a dedicated Client Support Specialist for its Mossel Bay office. You will be the first point of contact for clients, providing essential support and ensuring their needs are met with efficiency and professionalism.

You will collaborate with internal teams, maintain client records, and help deliver outstanding service in a busy office setting. This role offers full-time employment with opportunities for training and career advancement.

Qualifications

• Experience in client support or customer service.
• Excellent communication and interpersonal skills.
• Proficient in office software and CRM systems.
• Ability to multitask and manage time in a busy office.

Responsibilities

• Handle incoming client inquiries via phone, email, and in-person interactions.
• Provide accurate information about services and assist clients with their needs.
• Resolve client issues and complaints promptly and effectively.
• Maintain detailed client records and update account information as necessary.
• Collaborate with internal teams to ensure seamless service delivery.

Skills

Strong communication

Interpersonal skills

Multitasking

Tools

CRM systems

Job description

Placements24 is seeking a dedicated Client Support Specialist for its Mossel Bay office. You will be the first point of contact for clients, providing essential support and ensuring their needs are met with efficiency and professionalism.

You will collaborate with internal teams, maintain client records, and help deliver outstanding service in a busy office setting. This role offers full-time employment with opportunities for training and career advancement.