Client Support Specialist

Placements24; East London; Hybrid; ZAR 180,000 - 300,000; Full time

Benefits offered by this job

Competitive salary with performance-in

Hybrid work model

Medical aid and retirement fund

Job summary

Placements24 in East London is seeking a dynamic Client Support Specialist to join a hybrid team, delivering outstanding service to a diverse client base and resolving issues across phone, email, and chat.

The role blends remote work with in-office collaboration, offering growth opportunities, a supportive team culture, and a benefits package including medical aid and retirement funds.

Qualifications

• Proven experience in client support or customer service.
• Strong communication and active listening skills.
• Familiar with CRM software and helpdesk ticketing systems.
• Ability to work in a hybrid environment and manage time effectively.

Responsibilities

• Respond to client inquiries via phone, email, and chat, providing accurate and efficient solutions.
• Diagnose and troubleshoot client issues related to products, services, and accounts.
• Maintain detailed records of client interactions and resolutions within the company's CRM system.
• Escalate complex client issues to appropriate departments and follow up to ensure resolution.
• Proactively identify opportunities to enhance the client experience and gather feedback.
• Work collaboratively with team members to achieve departmental goals and KPIs.

Skills

Client support experience

Communication

Time management

Problem solving

Active listening

Hybrid work adaptability

Tools

CRM software

Helpdesk ticketing systems

Job description

About the Role

Our client is looking for a dynamic Client Support Specialist to join their hybrid team in East London. This role is crucial for providing outstanding support to our diverse client base, resolving issues and ensuring a positive service experience. You will benefit from a flexible work arrangement that combines remote convenience with valuable in-office collaboration. Join a company that values its employees and customers, and contribute to a team environment focused on excellence within the beautiful landscape of the Eastern Cape.

Key Responsibilities

• Respond to client inquiries via phone, email, and chat, providing accurate and efficient solutions.
• Diagnose and troubleshoot client issues related to products, services, and accounts.
• Maintain detailed records of client interactions and resolutions within the company's CRM system.
• Escalate complex client issues to appropriate departments and follow up to ensure resolution.
• Proactively identify opportunities to enhance the client experience and gather feedback.
• Work collaboratively with team members to achieve departmental goals and KPIs.

Requirements

• Proven experience in a client support or customer service role.
• Strong communication and active listening skills.
• Proficiency in using CRM software and helpdesk ticketing systems.
• Excellent problem-solving abilities and a customer-centric mindset.
• Comfortable working in a hybrid environment, splitting time between remote and office duties.
• Ability to manage time effectively and prioritize tasks.

Benefits

• Competitive annual salary with performance-based incentives.
• Hybrid work model offering flexibility and work-life balance.
• Comprehensive medical aid and retirement fund options.
• Opportunities for training and professional growth.
• A supportive and collaborative team culture.