Remote Client Support Representative

Placements24; Cape Town; Hybrid; ZAR 300,000 - 460,000; Full time

Benefits offered by this job

Performance incentives

Medical aid

Retirement fund contributions

Generous annual leave

Job summary

Placements24 is seeking a proactive and skilled Client Support Representative to join their fully remote team serving clients in the Cape Town area. You will be the first line of defense for client issues, delivering timely solutions and contributing to client satisfaction and retention.

You will work with internal teams, document interactions in the support system, assist with onboarding, and help identify process improvements.

Qualifications

• Experience in a client-facing support role.
• Excellent verbal and written communication.
• Proficiency with helpdesk software and CRM tools.
• Strong analytical and problem-solving skills.
• Ability to work independently in a remote setup.
• Familiarity with SaaS products.

Responsibilities

• Manage and resolve incoming client inquiries via phone, email, and live chat.
• Diagnose and troubleshoot client issues, providing clear instructions for resolution.
• Maintain detailed records of client interactions and support cases in the company’s support system.
• Identify opportunities to improve client processes and provide feedback to the product and development teams.
• Build and maintain positive relationships with clients through exceptional service delivery.
• Assist clients with onboarding and product usage to ensure maximum value realization.

Skills

Client-facing support

Verbal and written communication

Helpdesk software

CRM tools

Analytical and problem-solving

Remote work independence

SaaS familiarity

Tools

CRM software

Job description

About the Role

Our client is looking for a proactive and skilled Client Support Representative to join their dynamic, fully remote team based in the Cape Town area. In this role, you will be the first line of defense for client issues, providing timely and effective solutions that enhance client satisfaction and retention. You'll work collaboratively with internal teams to ensure a seamless client experience, contributing directly to the company’s success and growth. This position offers the unique advantage of remote work, allowing for a better work-life balance while still making a significant impact. We value individuals who are passionate about service excellence and thrive in a virtual team setting.

Key Responsibilities

• Manage and resolve incoming client inquiries via phone, email, and live chat.
• Diagnose and troubleshoot client issues, providing clear, concise instructions for resolution.
• Maintain detailed records of client interactions and support cases in the company’s support system.
• Identify opportunities to improve client processes and provide feedback to the product and development teams.
• Build and maintain positive relationships with clients through exceptional service delivery.
• Assist clients with onboarding and product usage to ensure maximum value realization.

Requirements

• Previous experience in a client-facing support role is essential.
• Excellent verbal and written communication skills.
• Proficiency with helpdesk software and customer relationship management (CRM) tools.
• Strong analytical and problem‑solving skills with a focus on client satisfaction.
• Ability to work independently and manage time effectively in a remote setup.
• Familiarity with SaaS products is a plus.

Benefits

• An attractive annual salary with performance incentives.
• Comprehensive medical aid and retirement fund contributions.
• Generous annual leave allowance.
• Opportunities for skill development and training.
• A vibrant and supportive remote work culture.