Client Support Navigator - Vereeniging

Placements24; Vereeniging; Sur place; ZAR 240 000 - 360 000; Plein temps

Avantages offerts par ce poste

Competitive salary

Full-time employment

Professional development

Supportive work environment

Impactful community work

Résumé du poste

Placements24 is seeking a dedicated Client Support Navigator to empower individuals and families in Vereeniging, Gauteng. You will guide clients through complex services, provide information, advocacy, and emotional support to help them access needed resources.

The role requires empathy, strong organizational skills, and the ability to coordinate with local agencies. You will be the primary contact, maintaining confidential records and tracking client progress to achieve positive outcomes.

Qualifications

• A relevant qualification in Social Work, Psychology, Human Services, or a related field is preferred.
• Excellent communication and advocacy abilities are required.
• Experience with coordinating services and supporting clients is desirable.

Responsabilités

• Conduct client intake assessments to identify needs and eligibility for services.
• Develop personalized action plans in collaboration with clients.
• Connect clients with internal and external resources (housing, healthcare, employment, legal aid).
• Provide ongoing support and follow-up to help clients meet their goals.
• Educate clients about available services and their rights.
• Advocate for clients to overcome barriers to access to services.
• Maintain confidential client records and case notes.
• Facilitate referrals and coordinate services with other agencies.
• Respond to client inquiries in a timely and professional manner.
• Monitor client progress and report on outcomes.

Connaissances

Communication

Active listening

Interpersonal skills

Organizational skills

Time management

Case management software

Microsoft Office Suite

Formation

Related qualification in Social Work, Psychology, Human Services or related field

Outils

Case management software

Microsoft Office Suite

Description du poste

About the Role

Our client is seeking a dedicated Client Support Navigator to join their team in Vereeniging, Gauteng. This role is crucial in guiding individuals and families through complex support systems, ensuring they access the services they need effectively. You will act as a primary point of contact, providing information, advocacy, and emotional support to clients facing various challenges. The ideal candidate is empathetic, highly organized, and possesses excellent problem-solving skills. This position requires a strong understanding of local resources and a commitment to empowering clients to achieve their goals. Join us in making a significant impact within the Vereeniging community.

Key Responsibilities

• Conduct client intake assessments to identify needs and eligibility for services.
• Develop personalized action plans in collaboration with clients.
• Connect clients with appropriate internal and external resources (e.g., housing, healthcare, employment, legal aid).
• Provide ongoing support and follow-up to ensure clients are meeting their goals.
• Educate clients about available services and their rights.
• Advocate on behalf of clients to overcome barriers to accessing support.
• Maintain accurate and confidential client records and case notes.
• Facilitate referrals and coordinate services with other agencies.
• Respond to client inquiries and concerns in a timely and professional manner.
• Monitor client progress and report on outcomes.

Requirements

• A relevant qualification in Social Work, Psychology, Human Services, or a related field is preferred.
• Minimum of 2 years of experience in a client support, case management, or social work role.
• Strong knowledge of social services, community resources, and support networks in Gauteng , particularly in the Vereeniging area.
• Excellent communication, active listening, and interpersonal skills.
• Demonstrated ability to empathize with clients and build trust.
• Strong organizational and time-management skills.
• Proficiency in case management software and Microsoft Office Suite.
• Ability to work independently and as part of a collaborative team.
• Patience, resilience, and a compassionate demeanor.
• A commitment to client advocacy and empowerment.

Benefits

• Competitive salary and benefits package.
• Full-time employment with a stable organization.
• Opportunities for professional development and training.
• A supportive work environment focused on making a positive impact in Vereeniging .
• The chance to work with a diverse client base.
• Career advancement opportunities within the organization.