Social Support Case Manager

Placements24; Mbombela (Nelspruit); On-site; ZAR 260,000 - 360,000; Full time

Benefits offered by this job

Medical aid

Pension/retirement savings

Professional development

Travel reimbursement

Employee assistance program

Job summary

Placements24 is seeking a compassionate Social Support Case Manager for our Nelspruit office in Mpumalanga. You will assess client needs, develop tailored support plans, link clients with housing, healthcare and counselling, and monitor progress while maintaining confidential records.

The role requires a Diploma or Bachelor’s in Social Work or related field, at least three years of case management experience, and strong interpersonal and organizational skills.

Qualifications

• Experience in client needs assessment and plan development.
• Knowledge of Mpumalanga social welfare services.
• Ability to manage a caseload effectively.
• Strong record-keeping and reporting.
• Driver's license advantageous.

Responsibilities

• Assess client needs and develop tailored support plans.
• Connect clients with housing, employment, healthcare, and counselling.
• Provide ongoing guidance and advocacy.
• Monitor progress and update plans.
• Maintain confidential records per policy.
• Collaborate with families and professionals.
• Participate in team meetings and case reviews.
• Ensure ethical practice and data protection.

Skills

Interpersonal skills

Communication

Active listening

Empathy

Organizational skills

Education

Diploma or Bachelor’s degree in Social Work

Tools

Case management software

Microsoft Office

Job description

About the Role

Our client, an organization committed to providing essential support services to individuals and families in need, is seeking a compassionate and organized Social Support Case Manager for their **Nelspruit, Mpumalanga** office. This role is integral to ensuring clients receive comprehensive and tailored support to address their challenges and achieve greater independence. You will be responsible for assessing client needs, developing support plans, connecting them with relevant resources, and monitoring their progress. The ideal candidate possesses strong empathy, excellent communication skills, and a solid understanding of social welfare systems. This is a rewarding opportunity to make a direct positive impact on the lives of individuals within the **Nelspruit** community. We foster a supportive and team-oriented environment.

Key Responsibilities

• Conduct comprehensive assessments of client needs, including social, emotional, and practical support requirements.
• Develop individualized support plans in collaboration with clients, outlining goals and strategies.
• Connect clients with appropriate community resources, services, and agencies, such as housing, employment, healthcare, and counselling.
• Provide ongoing support, guidance, and advocacy to clients throughout their journey.
• Monitor client progress, regularly reviewing and updating support plans as needed.
• Maintain accurate and confidential client records in accordance with organizational policies and legal requirements.
• Liaise with families, caregivers, and other relevant professionals involved in client care.
• Identify and report any emerging trends or challenges impacting service delivery in **Mpumalanga**.
• Participate in team meetings and case consultations.
• Adhere to ethical guidelines and professional standards of practice.

Requirements

• A Diploma or Bachelor's degree in Social Work, Psychology, Community Development, or a related field.
• A minimum of 3 years of experience in case management, social support, or community services.
• Demonstrated experience in client needs assessment and support plan development.
• Good knowledge of social welfare services and community resources in **Mpumalanga**.
• Excellent interpersonal, communication, and active listening skills.
• Ability to manage a caseload effectively and prioritize tasks.
• Strong organizational and record-keeping skills.
• Proficiency in using case management software and Microsoft Office.
• Empathy, patience, and a non-judgmental approach.
• A driver's license and access to reliable transport is advantageous for home visits.

Benefits

• An annual salary of R .
• Comprehensive medical aid plan and retirement savings option.
• Paid time off and sick leave.
• Opportunities for training and professional development in social support services.
• A supportive team environment focused on client well-being.
• Direct experience in supporting individuals and families in **Nelspruit**.
• Employee Assistance Program for personal support.
• Travel reimbursement for approved work-related travel.
• The satisfaction of helping individuals overcome challenges.
• Regular supervision and team meetings.