Client Support Navigator: Empathy-Driven Advocate

Placements24; Vereeniging; On-site; ZAR 240,000 - 360,000; Full time

Benefits offered by this job

Competitive salary

Full-time employment

Professional development

Supportive work environment

Impactful community work

Job summary

Placements24 is seeking a dedicated Client Support Navigator to empower individuals and families in Vereeniging, Gauteng. You will guide clients through complex services, provide information, advocacy, and emotional support to help them access needed resources.

The role requires empathy, strong organizational skills, and the ability to coordinate with local agencies. You will be the primary contact, maintaining confidential records and tracking client progress to achieve positive outcomes.

Qualifications

• A relevant qualification in Social Work, Psychology, Human Services, or a related field is preferred.
• Excellent communication and advocacy abilities are required.
• Experience with coordinating services and supporting clients is desirable.

Responsibilities

• Conduct client intake assessments to identify needs and eligibility for services.
• Develop personalized action plans in collaboration with clients.
• Connect clients with internal and external resources (housing, healthcare, employment, legal aid).
• Provide ongoing support and follow-up to help clients meet their goals.
• Educate clients about available services and their rights.
• Advocate for clients to overcome barriers to access to services.
• Maintain confidential client records and case notes.
• Facilitate referrals and coordinate services with other agencies.
• Respond to client inquiries in a timely and professional manner.
• Monitor client progress and report on outcomes.

Skills

Communication

Active listening

Interpersonal skills

Organizational skills

Time management

Case management software

Microsoft Office Suite

Education

Related qualification in Social Work, Psychology, Human Services or related field

Tools

Case management software

Microsoft Office Suite

Job description

Placements24 is seeking a dedicated Client Support Navigator to empower individuals and families in Vereeniging, Gauteng. You will guide clients through complex services, provide information, advocacy, and emotional support to help them access needed resources.

The role requires empathy, strong organizational skills, and the ability to coordinate with local agencies. You will be the primary contact, maintaining confidential records and tracking client progress to achieve positive outcomes.