Client Support Advocate

Placements24; Klerksdorp; On-site; ZAR 180,000 - 240,000; Full time

Benefits offered by this job

Medical aid

Pension fund

Professional development opportunities

Job summary

Placements24 is seeking a compassionate Client Support Advocate in Klerksdorp, North West. You will serve as the primary contact for clients, guiding them to essential services and resources while coordinating care with local agencies.

Responsibilities include assessing needs, developing support plans, and advocating for clients’ rights. Strong empathy, organizational skills, and the ability to travel within the service area are essential.

Qualifications

• Minimum of 4 years of experience in direct client support, social work, or advocacy.
• Excellent interpersonal, communication, and active listening skills.
• Knowledge of welfare systems and community resources in Klerksdorp and North West.

Responsibilities

• Assess client needs, identifying social, economic, and personal challenges in Klerksdorp.
• Develop and implement personalized support plans with clients.
• Advocate for clients with external agencies and service providers.
• Coordinate access to housing, healthcare, employment support, legal aid, and financial assistance.
• Provide counseling and emotional support to empower clients.
• Maintain confidential client records and case notes.
• Liaise with community organizations and government departments to coordinate care.
• Monitor progress and adjust support plans as needed.
• Organize community information sessions to raise awareness of services.
• Respond to client inquiries promptly and professionally.

Education

Social Work degree or diploma

Tools

Case management software

Job description

About the Role

Our client, a dedicated provider of essential social services, is looking for a compassionate and resourceful Client Support Advocate to join their team in Klerksdorp, North West. This role is central to ensuring vulnerable individuals and families receive the comprehensive support they need to overcome challenges and improve their circumstances. You will be the primary point of contact for clients, providing guidance, advocacy, and connection to vital resources. This position requires a deep commitment to client welfare and a strong understanding of the local service landscape in Klerksdorp.

Key Responsibilities

• Conduct thorough assessments of client needs, identifying social, economic, and personal challenges in Klerksdorp.
• Develop and implement personalized support plans in collaboration with clients.
• Advocate for clients' rights and needs when interacting with external agencies and service providers.
• Facilitate access to essential services, including housing, healthcare, employment support, legal aid, and financial assistance programs.
• Provide ongoing counseling and emotional support to clients, empowering them to navigate difficult situations.
• Maintain accurate, detailed, and confidential client records and case notes.
• Liaise effectively with community organizations, government departments, and other stakeholders to coordinate care.
• Monitor client progress and the effectiveness of support plans, making necessary adjustments.
• Organize and conduct community information sessions to raise awareness of available services.
• Respond to client inquiries and concerns promptly and professionally.

Requirements

• A relevant degree or diploma in Social Work, Community Development, Psychology, or a related field.
• Minimum of 4 years of experience in a direct client support, social work, or advocacy role.
• In-depth knowledge of social services, welfare systems, and community resources in Klerksdorp and the North West province.
• Exceptional interpersonal, communication, and active listening skills.
• Proven ability to build rapport and trust with individuals from diverse and often challenging backgrounds.
• Strong advocacy skills and experience in navigating complex bureaucratic systems.
• Proficiency in case management software and general office applications.
• Empathy, resilience, and a strong ethical compass.
• Ability to work independently, manage caseloads efficiently, and meet deadlines.
• Valid driver's license and willingness to travel within the service area.

Benefits

Our client offers a competitive salary, a comprehensive benefits package including medical aid and pension fund, and ample opportunities for professional development and training. You will be part of a supportive and collaborative team dedicated to making a significant positive impact within the Klerksdorp community. This role offers a chance to build a meaningful career in social care.