Community Support Officer

Placements24; Vereeniging; Hybrid; ZAR 207,000 - 289,000; Part time

Benefits offered by this job

Competitive hourly rate

Flexible remote work

Professional development resources

Remote tools reimbursement

Job summary

Placements24 is seeking a compassionate Community Support Officer for a remote role based in Vereeniging, Gauteng. You will connect individuals and families with resources, develop support plans, and liaise with service providers to ensure holistic care.

The ideal candidate has a relevant social work qualification, at least 3 years of direct support or social work experience, and strong communication skills.

Qualifications

• A relevant qualification in Social Work, Community Development, or related field.
• Minimum of 3 years direct support or social work experience.
• Experience in case management and needs assessment.
• Good knowledge of social services, welfare programs, and community resources.
• Excellent communication, active listening, and interpersonal skills.
• Proficiency with digital tools for communication and record-keeping.

Responsibilities

• Conduct needs assessments for individuals and families requiring social support.
• Provide direct assistance and guidance to clients in accessing community resources and services.
• Develop and implement individualized support plans tailored to client needs.
• Liaise with government agencies, NGOs, and healthcare providers to coordinate services.
• Maintain accurate and confidential client records and case notes using designated software.
• Organize and facilitate community information sessions and support groups.
• Advocate for clients' needs and rights within the community service system.
• Monitor client progress and periodically review and update support plans.
• Respond to client inquiries and provide information on available programs.
• Contribute to the development and improvement of community support services.

Skills

Social Work

Case management

Needs assessment

Interpersonal skills

Remote work

Education

Social Work qualification

Tools

Microsoft Office

Cloud-based tools

Job description

About the Role

Our client is seeking a compassionate and proactive Community Support Officer to join their team in Vereeniging, Gauteng. This role offers a fully remote working arrangement, allowing you to contribute impactful support services from your home office. The Community Support Officer will play a pivotal role in connecting individuals and families with essential resources, providing guidance, and facilitating access to community programs. You will be responsible for understanding client needs, developing support plans, and liaising with various service providers to ensure comprehensive care. The ideal candidate will possess excellent communication and interpersonal skills, a strong sense of empathy, and a thorough understanding of the social service landscape. This position requires a dedicated individual who is adept at managing a caseload, maintaining detailed records, and working independently within a remote framework. We are looking for a self-motivated professional committed to empowering community members and fostering their well-being in the Vereeniging area and beyond. This is a fantastic opportunity to make a tangible difference in people's lives while enjoying the benefits of remote work.

Key Responsibilities

• Conduct needs assessments for individuals and families requiring social support.
• Provide direct assistance and guidance to clients in accessing community resources and services.
• Develop and implement individualized support plans tailored to client needs.
• Liaise with government agencies, NGOs, and healthcare providers to coordinate services.
• Maintain accurate and confidential client records and case notes using designated software.
• Organize and facilitate community information sessions and support groups.
• Advocate for clients' needs and rights within the community service system.
• Monitor client progress and periodically review and update support plans.
• Respond to client inquiries and provide information on available programs.
• Contribute to the development and improvement of community support services.

Requirements

• A relevant qualification in Social Work, Community Development, or a related field.
• Minimum of 3 years of experience in a direct support or social work role.
• Demonstrated experience in case management and needs assessment.
• Good knowledge of social services, welfare programs, and community resources.
• Excellent communication, active listening, and interpersonal skills.
• Proficiency in using digital tools for communication and record-keeping, such as Microsoft Office Suite and cloud-based platforms.
• Ability to work independently, manage time effectively, and meet deadlines in a remote setting.
• A patient, empathetic, and client-centered approach.
• Strong problem-solving abilities.
• Adaptability and willingness to learn new systems and processes.

Benefits

• Competitive hourly rate or contract compensation.
• Flexible remote working schedule.
• Opportunity to gain experience in a vital community service sector.
• Access to professional development resources.
• Supportive virtual team environment.
• Contract duration with potential for extension.
• Reimbursement for essential remote work tools.