Client Support Coordinator - Vereeniging

Placements24; Vereeniging; Hybrid; ZAR 240,000 - 360,000; Full time

Benefits offered by this job

Competitive salary

Health and wellness benefits

Professional development

Fully remote work

Paid time off

Supportive team environment

Regular training sessions

Performance-based bonuses

Access to modern remote tools

Diverse client exposure

Job summary

Placements24 is seeking a proactive Client Support Coordinator in Vereeniging, Gauteng. This fully remote role offers the flexibility to work from home while delivering excellent client support and acting as a liaison between clients and internal teams.

You will manage client communications, coordinate service delivery, and resolve inquiries to build strong, long-lasting relationships in a remote work environment.

Qualifications

• Must have proven experience as a Client Support Coordinator or similar role.
• Excellent organizational and time-management skills with keen attention to detail.
• Proficiency in CRM software and Microsoft Office.
• Strong communication and interpersonal abilities to build rapport with clients.
• Ability to multitask and manage high volumes of inquiries.
• Reliable internet connection and a suitable home office for remote work.
• A customer-centric attitude and proactive problem solving.

Responsibilities

• Manage and maintain client accounts in the CRM.
• Serve as the primary contact for client inquiries with timely responses.
• Coordinate with internal teams to meet client needs.
• Schedule and organize client meetings and service calls.
• Prepare client correspondence, reports, and documentation.
• Track project timelines and milestones.
• Resolve client issues and escalate when necessary.
• Onboard new clients and provide support.
• Follow up with clients to ensure satisfaction.
• Contribute to ongoing improvement of support processes.

Skills

Client relations

Time management

Communication

Multitasking

Education

High school diploma

Associate degree

Tools

CRM software

Microsoft Office

Job description

About the Role

Our client is seeking a proactive and highly organized Client Support Coordinator to join their expanding team, serving the Vereeniging, Gauteng, ZA region. This role is designated as fully remote, offering you the flexibility to work from home while maintaining excellent support standards. You will be instrumental in ensuring our clients receive prompt, efficient, and personalized service, acting as a key liaison between clients and internal departments. Your responsibilities will include managing client communications, coordinating service delivery, and resolving inquiries to foster strong, long-lasting client relationships. If you possess exceptional organizational skills, a customer-centric mindset, and the ability to thrive in a remote setting, this is an excellent opportunity to advance your career.

Key Responsibilities

• Manage and maintain client accounts, ensuring all information is accurate and up-to-date in the CRM system.
• Serve as the primary point of contact for client inquiries, providing timely and effective responses.
• Coordinate with various internal teams to ensure client needs are met and services are delivered as promised.
• Schedule and organize client meetings, appointments, and service calls.
• Prepare and send out client correspondence, reports, and other documentation.
• Track project timelines and milestones, proactively identifying and addressing potential delays.
• Resolve client issues and complaints efficiently, escalating when necessary.
• Onboard new clients, providing them with necessary information and support.
• Conduct follow-ups with clients to ensure satisfaction with services provided.
• Contribute to the continuous improvement of client support processes and procedures.

Requirements

• Proven experience as a Client Support Coordinator, Account Coordinator, or similar role.
• Excellent organizational and time management skills with strong attention to detail.
• Proficiency in CRM software and Microsoft Office Suite (Word, Excel, Outlook).
• Strong communication and interpersonal skills, with the ability to build rapport with clients.
• Ability to multitask and manage a high volume of client requests effectively.
• Problem-solving skills and a proactive approach to resolving issues.
• High school diploma or equivalent; an associate's degree or relevant certification is a plus.
• Must have a reliable internet connection and a suitable home office environment for this fully remote role.
• Ability to work independently and manage one's own schedule effectively.
• A customer-centric attitude with a commitment to providing exceptional service.

Benefits

• Competitive salary package.
• Comprehensive health and wellness benefits.
• Opportunities for professional development and career growth.
• Fully remote work arrangement, offering significant flexibility.
• Paid time off and company holidays.
• Supportive and collaborative team environment.
• Regular training sessions to enhance skills.
• Potential for performance-based bonuses.
• Access to modern remote work tools and technologies.
• A chance to build strong relationships with a diverse client base.