Client Support Advocate — Social Services & Resources

Placements24; Klerksdorp; On-site; ZAR 180,000 - 240,000; Full time

Benefits offered by this job

Medical aid

Pension fund

Professional development opportunities

Job summary

Placements24 is seeking a compassionate Client Support Advocate in Klerksdorp, North West. You will serve as the primary contact for clients, guiding them to essential services and resources while coordinating care with local agencies.

Responsibilities include assessing needs, developing support plans, and advocating for clients’ rights. Strong empathy, organizational skills, and the ability to travel within the service area are essential.

Qualifications

• Minimum of 4 years of experience in direct client support, social work, or advocacy.
• Excellent interpersonal, communication, and active listening skills.
• Knowledge of welfare systems and community resources in Klerksdorp and North West.

Responsibilities

• Assess client needs, identifying social, economic, and personal challenges in Klerksdorp.
• Develop and implement personalized support plans with clients.
• Advocate for clients with external agencies and service providers.
• Coordinate access to housing, healthcare, employment support, legal aid, and financial assistance.
• Provide counseling and emotional support to empower clients.
• Maintain confidential client records and case notes.
• Liaise with community organizations and government departments to coordinate care.
• Monitor progress and adjust support plans as needed.
• Organize community information sessions to raise awareness of services.
• Respond to client inquiries promptly and professionally.

Education

Social Work degree or diploma

Tools

Case management software

Job description

Placements24 is seeking a compassionate Client Support Advocate in Klerksdorp, North West. You will serve as the primary contact for clients, guiding them to essential services and resources while coordinating care with local agencies.

Responsibilities include assessing needs, developing support plans, and advocating for clients’ rights. Strong empathy, organizational skills, and the ability to travel within the service area are essential.