Empower Families as a Community Support Navigator

Placements24; Kempton Park; On-site; ZAR 240,000 - 360,000; Full time

Benefits offered by this job

Health insurance

Professional development opportunities

Retirement savings plan

Job summary

Placements24 is seeking a dedicated Family Support Navigator to serve the Tembisa community in Gauteng. The role focuses on guiding families through challenges, linking them to social services, health providers, and education resources to promote wellbeing and resilience.

The position requires a relevant degree and 3–5 years of hands-on family support or case management experience, with strong communication and advocacy skills to empower families and strengthen local networks.

Qualifications

• Bachelor's degree in Social Sciences, Psychology, Early Childhood Development, or related field.
• 3–5 years of experience working directly with families in a support or case-management capacity.
• Experience with needs assessment, resource referral, and advocacy.
• Knowledge of community services in Tembisa and Gauteng.

Responsibilities

• Conduct thorough assessments of family needs and identify strengths and areas for support.
• Develop individualized family support plans with family members.
• Facilitate connections between families and community resources, including education, healthcare, and financial assistance.
• Provide ongoing case management and follow-ups to ensure adequate support.
• Organise and lead workshops and support groups for families on relevant topics.
• Act as a liaison between families and schools, healthcare providers, and social services.
• Advocate for families' needs within various systems and service providers.
• Maintain confidential client files and document interactions and progress.
• Contribute to program evaluation by collecting data and feedback from families.

Skills

Interpersonal skills

Communication skills

Conflict resolution

Caseload management

Empathy & compassion

Education

Bachelor's degree in Social Sciences or related field

Tools

MS Office

Client information systems

Job description

Placements24 is seeking a dedicated Family Support Navigator to serve the Tembisa community in Gauteng. The role focuses on guiding families through challenges, linking them to social services, health providers, and education resources to promote wellbeing and resilience.

The position requires a relevant degree and 3–5 years of hands-on family support or case management experience, with strong communication and advocacy skills to empower families and strengthen local networks.