Client Support Executive

Placements24; Paarl; Hybrid; ZAR 350,000 - 480,000; Full time

Benefits offered by this job

Performance bonuses

Hybrid work model

Medical coverage

Professional development

Pension fund

Team events

Job summary

Placements24 is seeking a highly skilled Client Support Executive to join the Paarl-based team. The role emphasizes building strong client relationships, resolving inquiries, and guiding clients through products and services.

In this hybrid position, you will balance in-office collaboration with remote work, maintaining proactive communication, and delivering exceptional client experiences to drive satisfaction and loyalty.

Qualifications

• Minimum 5 years in a client support, account management, or customer success role.
• Proven ability to build and maintain client relationships.
• Excellent verbal and written communication skills.
• Proficiency with CRM software and support ticketing systems.
• Adaptable to a hybrid work model and local to Paarl.

Responsibilities

• Serve as the primary point of contact for assigned clients, managing their support needs.
• Respond to client inquiries and resolve issues promptly and efficiently via various communication channels.
• Provide expert guidance and support on our client's products and services.
• Proactively identify client needs and offer solutions to enhance their experience.
• Collaborate with internal teams to ensure seamless delivery of services and issue resolution.
• Maintain accurate client records and document all interactions in the CRM system.
• Gather client feedback and provide insights to improve service offerings.
• Develop and maintain strong, long-term relationships with clients.
• Conduct regular check-ins and review meetings with clients.
• Stay updated on product developments and industry trends to better serve clients.

Skills

Client relationships

CRM software

Support tickets

Problem solving

Communication skills

Education

Bachelor's degree in Business or Communications

Tools

Salesforce

HubSpot

Job description

About the Role

Our client is looking for a highly skilled and motivated Client Support Executive to join their team in Paarl, Western Cape. This role is designed for an individual passionate about providing exceptional support and fostering strong client relationships. You will be responsible for addressing client inquiries, resolving issues, and ensuring a seamless experience with our client's services. The ideal candidate will possess outstanding communication skills, a proactive approach to problem-solving, and a deep understanding of customer needs. This hybrid role offers a balance between in-office collaboration and remote work, providing flexibility while maintaining team cohesion. You will play a vital part in maintaining client satisfaction and loyalty, contributing significantly to our client's success. We are seeking a professional who can represent our client with excellence and uphold their reputation for superior service. This is an excellent opportunity to advance your career in a supportive and dynamic environment located in Paarl.

Key Responsibilities

• Serve as the primary point of contact for assigned clients, managing their support needs.
• Respond to client inquiries and resolve issues promptly and efficiently via various communication channels.
• Provide expert guidance and support on our client's products and services.
• Proactively identify client needs and offer solutions to enhance their experience.
• Collaborate with internal teams to ensure seamless delivery of services and issue resolution.
• Maintain accurate client records and document all interactions in the CRM system.
• Gather client feedback and provide insights to improve service offerings.
• Develop and maintain strong, long‑term relationships with clients.
• Conduct regular check‑ins and review meetings with clients.
• Stay updated on product developments and industry trends to better serve clients.

Requirements

• Minimum of 5 years of experience in a client support, account management, or customer success role.
• Demonstrated success in building and maintaining strong client relationships.
• Excellent verbal and written communication skills.
• Strong problem‑solving and analytical abilities.
• Proficiency with CRM software (e.g., Salesforce, HubSpot) and support ticketing systems.
• Ability to manage multiple client accounts and prioritize effectively.
• A customer‑centric approach with a focus on delivering value.
• Bachelor's degree in a relevant field (Business, Communications) or equivalent experience.
• Adaptable and comfortable working in a hybrid model.
• Local to Paarl, Western Cape, or willing to commute for office days.

Benefits

• Competitive salary and potential for performance bonuses.
• Hybrid work model providing work-life balance.
• Comprehensive medical and dental coverage.
• Opportunities for continuous professional development.
• Join a reputable company with a strong client focus.
• Be part of a supportive and collaborative team culture.
• Generous annual leave and sick leave benefits.
• Access to training programs and industry conferences.
• Pension fund contributions.
• Regular team social events and workshops.