Client Support Executive - Benoni

Placements24; Benoni; On-site; ZAR 240,000 - 360,000; Full time

Benefits offered by this job

Competitive salary

Medical aid

Development & training

Annual leave

Career advancement

Job summary

Placements24 in Benoni, Gauteng seeks a proactive Client Support Executive to manage client relationships, address needs, and provide comprehensive support, acting as the primary contact for a portfolio of clients and ensuring they receive outstanding service.

The role demands 2–3 years in a client-facing position, excellent communication and negotiation skills, CRM proficiency, and a collaborative mindset to foster long-term partnerships and drive client success.

Qualifications

• Minimum of 2-3 years in a client-facing role such as account management or customer support.
• Excellent communication, presentation, and negotiation skills.
• Strong ability to build rapport and foster long-term relationships.
• Proficiency in CRM software and client management tools.
• Demonstrated problem-solving skills and a client-centric approach.
• Ability to manage multiple client accounts effectively.
• Team player with a proactive attitude.
• Must be able to work from our office in Benoni, Gauteng.
• A relevant degree or diploma is an advantage.

Responsibilities

• Serve as the primary contact for a portfolio of assigned clients.
• Build and maintain strong, trusted relationships with clients.
• Understand client needs and provide tailored solutions and support.
• Respond promptly and effectively to client inquiries and concerns.
• Facilitate client onboarding processes and ensure successful adoption of services.
• Conduct regular check-ins and business reviews with clients.
• Identify opportunities for upselling and cross-selling relevant services.
• Collaborate with internal teams to ensure client satisfaction and issue resolution.
• Gather client feedback and contribute to service improvement initiatives.

Job description

About the Role

Our client is looking for a proactive and dedicated Client Support Executive to join their team in Benoni, Gauteng . This role is crucial for ensuring our clients receive outstanding service and achieve their objectives with our client's offerings. You will act as a key point of contact, managing client relationships, addressing their needs, and providing comprehensive support. The ideal candidate possesses excellent communication and interpersonal skills, a strong understanding of client service principles, and a commitment to fostering long-term partnerships. This is a fantastic opportunity to grow your career in a client-facing role within a supportive and dynamic organization. You will have the chance to influence client satisfaction and contribute to the company's success by ensuring clients derive maximum value. Join us in Benoni, Gauteng and become an integral part of a team that prioritizes client success.

Key Responsibilities

• Serve as the primary contact for a portfolio of assigned clients.
• Build and maintain strong, trusted relationships with clients.
• Understand client needs and provide tailored solutions and support.
• Respond promptly and effectively to client inquiries and concerns.
• Facilitate client onboarding processes and ensure successful adoption of services.
• Conduct regular check-ins and business reviews with clients.
• Identify opportunities for upselling and cross-selling relevant services.
• Collaborate with internal teams to ensure client satisfaction and issue resolution.
• Gather client feedback and contribute to service improvement initiatives.

Requirements

• Minimum of 2-3 years of experience in a client-facing role, such as account management or customer support.
• Excellent communication, presentation, and negotiation skills.
• Strong ability to build rapport and foster long-term relationships.
• Proficiency in CRM software and client management tools.
• Demonstrated problem-solving skills and a client-centric approach.
• Ability to manage multiple client accounts effectively.
• Team player with a proactive attitude.
• Must be able to work from our office in Benoni, Gauteng .
• A relevant degree or diploma is an advantage.

Benefits

• Competitive salary and potential for performance bonuses.
• Comprehensive benefits package, including medical aid.
• Opportunities for professional development and training.
• A positive and collaborative work environment.
• Generous annual leave.
• Potential for career advancement within the company.