Client Support Executive - Sandton

Placements24; Sandton; Hybrid; ZAR 800,000 - 1,200,000; Full time

Benefits offered by this job

Hybrid work arrangement

Medical aid

Pension fund

Company-provided mobile phone andaptop

Job summary

Placements24 in Sandton, Gauteng, is seeking a highly professional Client Support Executive. You will manage relationships with key, high‑value clients, provide strategic guidance, and resolve complex inquiries with a focus on retention and growth.

The role combines remote work with in‑office presence in Sandton, offering flexibility and collaboration opportunities for a dynamic, executive client service team.

Qualifications

• 4–6 years in a client-facing role, preferably in a senior capacity.
• Proven track record with high‑value clients and strategic guidance.
• Exceptional communication, interpersonal and negotiation skills.
• Strong analytical and problem-solving capabilities.

Responsibilities

• Serve as primary contact for a portfolio of key clients and maintain relationships.
• Understand client needs to provide tailored support and solutions.
• Address inquiries and escalations with professionalism.
• Collaborate with internal departments to resolve issues promptly.
• Conduct regular client check-ins and business reviews to assess satisfaction.
• Educate clients on product features, updates, and best practices.
• Gather feedback to drive service and product improvements.
• Manage client expectations and ensure SLAs are met or exceeded.
• Contribute to client retention strategies and growth.

Skills

Relationship management

Client communication

Negotiation

Problem solving

Active listening

Analytical thinking

Education

Bachelor's degree in Business Administration / Marketing / Communications

Tools

CRM software

Job description

About the Role

Our client is seeking a highly professional and experienced Client Support Executive to join their prestigious team in **Sandton, Gauteng**. This role is integral to ensuring that high-value clients receive exceptional service, proactive support, and strategic guidance. The ideal candidate will possess a strong understanding of client relationship management, excellent problem-solving skills, and a dedication to fostering long-term partnerships. This hybrid position allows for a blend of remote work and in-office presence at our **Sandton** location, providing flexibility and opportunities for collaboration. We are looking for individuals who are polished, articulate, and committed to delivering an unparalleled client experience. You will act as a key liaison, addressing inquiries, resolving complex issues, and identifying opportunities to enhance client satisfaction and value. This is an exciting career opportunity for motivated professionals residing in or near **Sandton, Gauteng**, seeking to work with a leading organization. The role demands a strategic mindset, excellent interpersonal skills, and a proactive approach to client success. Join a company that is dedicated to excellence and offers a dynamic environment for growth and development.

Key Responsibilities

• Serve as the primary point of contact for a portfolio of key clients, building and maintaining strong relationships.
• Understand client needs and business objectives to provide tailored support and solutions.
• Proactively address client inquiries, concerns, and escalations with a high degree of professionalism.
• Ensure timely and effective resolution of client issues, collaborating with internal departments as needed.
• Conduct regular client check-ins and business reviews to assess satisfaction and identify growth opportunities.
• Educate clients on product features, updates, and best practices.
• Gather client feedback and relay it to relevant internal teams to drive service and product improvements.
• Manage client expectations and ensure service level agreements (SLAs) are met or exceeded.
• Contribute to client retention strategies and initiatives.
• Maintain accurate and up-to-date client records in the CRM system.

Requirements

• Minimum of 4-6 years of experience in a client-facing role, such as Client Support, Account Management, or Customer Success, preferably in a senior capacity.
• Proven track record of successfully managing relationships with high-value clients.
• Exceptional communication, interpersonal, and negotiation skills.
• Strong analytical and problem-solving capabilities.
• Proficiency with CRM software and other client management tools.
• Ability to work independently and manage a client portfolio effectively.
• A strategic mindset with a focus on client retention and growth.
• Bachelor's degree in Business Administration, Marketing, Communications, or a related field is preferred.
• Professional demeanor and presentation.
• Ability to commute to **Sandton, Gauteng** for in-office workdays.

Benefits

• Competitive executive salary and performance-based incentives.
• Comprehensive medical aid, pension fund, and risk benefits.
• Hybrid work arrangement providing flexibility.
• Significant opportunities for career progression and leadership development.
• Generous annual leave and company holidays.
• Access to ongoing professional development and training programs.
• A dynamic and collaborative work environment in a prime **Sandton** location.
• Employee wellness programs and initiatives.
• Company-provided mobile phone and laptop.
• Be part of an industry-leading organization known for client focus.