Customer Support Executive

Placements24; Stellenbosch; Hybrid; ZAR 180,000 - 240,000; Full time

Benefits offered by this job

Hybrid work arrangement

Medical benefits

Retirement benefits

Training opportunities

Supportive team atmosphere

Job summary

Placements24 in Stellenbosch is seeking a Customer Support Executive to provide comprehensive client support across channels, resolve inquiries, and ensure high satisfaction through excellent service delivery.

You will work with sales and technical teams, maintain accurate client records in the CRM, and contribute to a positive client experience both in-office and remotely as needed.

Qualifications

• Proven experience in customer support or client-facing roles.
• Excellent communication, negotiation, and interpersonal skills.
• Ability to manage time effectively in a dynamic environment.
• Proficiency with CRM software and standard office tools.

Responsibilities

• Handle inquiries and provide solutions across phone, email, and in-person channels.
• Troubleshoot and resolve complex customer issues promptly.
• Maintain accurate client records and update CRM with interactions.
• Collaborate with sales and technical teams to address client needs.
• Gather feedback to identify service improvements and report findings.

Skills

Communication

Negotiation

Interpersonal skills

Education

Degree in relevant field

Tools

CRM software

Job description

About the Role

Our client is looking for a highly motivated Customer Support Executive to join their team in Stellenbosch . This role involves providing comprehensive support to clients, managing inquiries, and ensuring a high level of satisfaction through excellent service delivery. You will work closely with a supportive team, contributing to a positive client experience both in-office and potentially through remote engagement as needed. This position is perfect for individuals who are passionate about customer advocacy and possess strong problem-solving skills, aiming to build a career in client relations within a professional setting.

Key Responsibilities

• Handle customer inquiries and provide solutions across multiple channels including phone, email, and in-person.
• Troubleshoot and resolve complex customer issues, ensuring timely and effective resolution.
• Maintain accurate client records and update the CRM system with all interactions.
• Collaborate with sales and technical teams to address client needs holistically.
• Gather customer feedback to identify areas for service improvement and report findings.

Requirements

• Proven experience in a customer support or client-facing role.
• Excellent communication, negotiation, and interpersonal skills.
• Strong ability to manage time effectively and prioritize tasks in a dynamic environment.
• Proficiency with CRM software and standard office productivity tools.
• A degree in a relevant field is advantageous.

Benefits

• Competitive salary package with performance incentives.
• Hybrid work arrangement offering a blend of office and remote work.
• Comprehensive medical and retirement benefits.
• Ongoing training and professional development opportunities.
• A dynamic and supportive team atmosphere in beautiful Stellenbosch .