Client Services Associate

Placements24; Mtubatuba Local Municipality; Hybrid; ZAR 180,000 - 240,000; Full time

Job summary

Placements24 is seeking a Client Services Associate to support operations from Richards Bay in a remote capacity. You will help ensure clients receive timely and accurate support, acting as a liaison between clients and internal teams.

The ideal candidate is proactive, client-focused, and thrives in a fast-paced, service-oriented environment, with strong communication and problem-solving skills. This role offers remote work flexibility and opportunities for professional growth.

Qualifications

• Experience in client service or account management is desirable.
• Excellent communication, interpersonal and negotiation skills.
• Ability to work independently in a remote Richards Bay capacity.

Responsibilities

• Respond to client inquiries via multiple channels and provide information.
• Clarify details and offer solutions.
• Resolve client issues and coordinate with other teams.
• Maintain up-to-date client records and document interactions.
• Proactively identify client needs and suggest solutions.

Skills

Communication skills

CRM software

Interpersonal skills

Negotiation

Job description

About the Role

Our client is seeking a dedicated Client Services Associate to join their expanding team, supporting operations in Richards Bay . This role focuses on ensuring clients receive timely and accurate support, fostering strong relationships through proactive communication and problem resolution. You will act as a liaison between clients and various internal departments, ensuring seamless service delivery. The ideal candidate is proactive, client-focused, and thrives in a fast-paced, service-oriented industry, working effectively within a remote setting.

Key Responsibilities

• Manage and respond to client inquiries and requests via multiple channels.
• Provide product and service information, clarifying details and offering solutions.
• Resolve client issues efficiently, coordinating with other teams as needed.
• Maintain up-to-date client records and document all interactions accurately.
• Proactively identify client needs and suggest appropriate solutions or services.

Requirements

• Previous experience in a client service or account management role is highly desirable.
• Excellent communication, interpersonal, and negotiation skills.
• Proficiency in CRM software and standard office tools.
• Strong organizational skills and the ability to multitask effectively.
• Self-motivated and able to work independently in a remote capacity from Richards Bay .

Benefits

• Competitive salary and performance bonuses.
• Remote work flexibility allowing for a better work-life balance.
• Comprehensive medical and retirement benefits.
• Opportunities for professional development and skill-building.
• A supportive and dynamic remote team culture.